Senior Pricing Analyst, AWS Monetization

Amazon; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global technology company based in Berlin is seeking a Senior Pricing Analyst to manage monthly billing processes and enhance customer experiences. The ideal candidate will have over 8 years of experience in sales operations, strong SQL skills, and a Bachelor's degree. This role emphasizes collaboration with various teams and requires knowledge of EU data regulations. Competitive compensation is offered.

Qualifikationen

• 8+ years of relevant work experience in sales operations.
• Experience in program management.
• Ability to work within EU data sovereignty requirements.

Aufgaben

• Address billing issues and gather customer feedback.
• Audit billing data and manage discount calculations.
• Identify and implement operational improvements.

Kenntnisse

Data analysis using Microsoft Excel

SQL knowledge

Process improvement

Customer service solutions

Ausbildung

Bachelor's degree or equivalent

Master's degree or equivalent

Jobbeschreibung

AWS Senior Pricing Analyst role overview and responsibilities

Overview

The Senior Pricing Analyst will establish the monthly billing process, lead process documentation, create support runbooks, establish operational metrics, and manage account growth. They will collaborate with engineering teams to implement AI-driven support solutions. This option creates a dedicated support team but limits the automation development capacity.

Key job responsibilities

• Work with AWS customers to address billing issues and gather valuable feedback
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support projects and ensures successful execution in an interdisciplinary environment, partners with business leaders and team members, including Account Managers, Technology partners and Service teams, etc., to deliver on billing objectives of timeliness and accuracy
• Support recurring and ad hoc reporting for various internal/external stakeholders

Core deliverables

The core deliverables include the monthly manual discounting processes, invoice consolidation, Request for Payment (RFP) generation, and audit processes. The role requires working within EU data sovereignty requirements while managing customer cases, documenting solutions, and maintaining billing support procedures. The analyst will identify and resolve root causes of billing issues, participate in support retrospectives, and work with system developers to improve billing operations.

Qualifications

• - This role requires you to be a national of an EU member state.
• - Bachelor7s degree or equivalent; Experience using Microsoft Excel to manipulate and analyze data; Working knowledge of SQL; 8+ years of relevant work experience in sales operations
• - Master7s degree or equivalent; Program Management experience

About AWS and culture

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