Senior Modern Workplace Technician (Senior IT Support Engineer)

Signode; Hilden; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A global leader in transit packaging is seeking a Senior Modern Workplace Technician in Hilden, Nordrhein-Westfalen. The role involves shaping a digital work environment by managing modern workplace technologies, supporting IT solutions, and collaborating with global teams. Ideal candidates will have a Bachelor’s degree in Computer Science, proven experience in IT support, and fluency in English and German. The position offers a dynamic work environment and the chance to impact user experience and security in a leading manufacturing context.

Qualifikationen

• Solid experience in IT, ideally in a global manufacturing environment.
• Certifications: ITIL, Microsoft 365, Intune, D365 (preferred).
• Experience with PC, laptop, mobile device, and printer management.

Aufgaben

• Drive the development of a modern, secure, and user-friendly workplace environment.
• Administer and support Microsoft Cloud solutions and endpoint management tools.
• Lead the implementation of Modern Workspace Portfolio services.
• Troubleshoot and resolve complex technical issues across devices and platforms.

Kenntnisse

Fluent in English

Fluent in German

Strong troubleshooting skills

Documentation skills

Remote support skills

Ausbildung

Bachelor’s degree in Computer Science or equivalent experience

Tools

Microsoft 365

Azure AD

Intune

D365

ITSM tools

Jobbeschreibung

Signode, the Transit Packaging division of Crown Holdings, Inc. (NYSE : CCK), is a global leader in transit packaging with over 80 manufacturing facilities across six continents and more than 7,000 employees worldwide. Headquartered in Tampa, Florida, we are committed to innovation, sustainability, and delivering excellence in packaging solutions.

Your Role

As a Senior Modern Workplace Technician in our Modern Workplace Services (MWS) team, you will be at the forefront of shaping a cutting-edge digital work environment. You’ll lead in-country IT support, manage modern workplace technologies, and collaborate across departments to enhance user experience, mobility, and security.

Key Responsibilities

Drive the development of a modern, secure, and user-friendly workplace environment.

Administer and support Microsoft Cloud solutions and endpoint management tools.

Lead the implementation of Modern Workspace Portfolio services.

Collaborate with global teams to expand and improve IT services.

Troubleshoot and resolve complex technical issues across devices and platforms.

Maintain compliance with ITIL and SOX standards.

Create and maintain documentation and training materials.

What You Bring

Bachelor’s degree in Computer Science or equivalent experience

Solid experience in IT, ideally in a global manufacturing environment

Certifications : ITIL, Microsoft 365, Intune, D365 (preferred)

Proficiency in Microsoft 365, Azure AD, Intune, and ITSM tools

Experience with PC, laptop, mobile device, and printer management

Strong troubleshooting, documentation, and remote support skills

Fluent in English and German

Self-driven, collaborative, and user-focused mindset

It Modern Workplace • Hilden, Nordrhein-Westfalen, Germany