Senior ICT Outsourcing Manager (f/m/x)

lemon.markets; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading FinTech company in Berlin seeks a Senior ICT Outsourcing Manager to oversee external service providers, ensuring compliance and risk management. The successful candidate will possess extensive experience in technology and IT security, with a strong ability to communicate across departments. This role offers a competitive salary and flexible working conditions, including a hybrid work setup. Candidates should be fluent in German and English, with a solid grasp of financial industry standards and practices.

Leistungen

Competitive salary and benefits

Flexible working hours

Work from home across Germany

Professional growth opportunities

Workation in the EU

Deutschlandticket sponsorship

Qualifikationen

• 3+ years of experience in a regulated environment.
• Familiarity with ICT Third Party Management.
• Experience in the financial industry is a plus.

Aufgaben

• Manage external service provider relationships.
• Ensure security and compliance in tech governance.
• Support B2B contract negotiations and stakeholder communication.

Kenntnisse

IT Security Management

Compliance

Third Party Management

Communication

Ausbildung

3+ years in Technology and IT Security

Degree in IT or related field

Jobbeschreibung

About lemon.markets 🍋

We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses, providing seamless access to capital markets. By empowering FinTechs, Banks and Wealth Managers to offer investment products, we help create financial well‑being for their customers.

lemon.markets provides a Brokerage‑as‑a‑Service platform for simple digital access to capital markets through a single API. Our API‑first infrastructure makes launching an investment product customer‑centric and compliant. We abstract all complexity for our partners through a well documented API, a self‑service customer operations portal and operating in a clear regulatory framework. Enabling partners to launch in weeks, not months.

We have experienced first hand that brokerage infrastructure is broken. Building an investment product used to be highly expensive, challenging and cumbersome. We ease this pain by shielding our partners & their customers from the underlying complexity - and with that, we make investing seamlessly accessible to everyone. Because that’s exactly what we enjoy, going to places nobody else dares and solving hard problems. This not only creates tons of value when done right, but attracts the smartest minds - because outlier companies are built by exceptional people like you.

Your Mission:

As our Senior ICT Outsourcing Manager, your mission is to take end‑to‑end ownership of how we manage all external services – both those we provide to our customers and partners, and those we use from our own service providers. You play a key role in building and refining the framework for how we select, assess, contract and steer these providers, from clear service descriptions and SLAs to audits, monitoring and reporting against our policies and regulatory expectations.

You strengthen and sharpen our documentation, bringing more structure, clarity and discipline into everything around outsourcing and ICT third‑party risk, so that our setup is easy to understand for regulators, auditors and partners. A key part of your mission is to enable our contract owners running the business to take more ownership in this space, while you provide guidance, challenge and quality assurance.

Your Role:

• You act as a first line competence centre to drive all matters around BCM, IT‑Security, GDPR, DORA and other outsourcing topics with Partners, Providers and between lemon.markets Brokerage GmbH (our regulated entity) and lemon.markets Holding.
• You serve as the first line of defence outsourcing manager for tech services from LMB to LMH, ensuring risks and responsibilities are transparent and compliant.
• You own our tech governance: you maintain the tech written order and control frameworks, and you review how controls are executed to keep improving them.
• You lead our journey towards key certifications (like ISO 27001), helping us build a security and compliance posture that partners and regulators can rely on.
• You execute the ICT‑related partner governance framework, making sure our technical partnerships comply with regulatory expectations.
• You support B2B contract negotiations as a subject‑matter expert, turning security and regulatory needs into clear, practical contract terms.
• You coordinate and refine the tech process landscape, ensuring our processes are well‑structured, aligned across teams, and scalable for our partners.

You will be successful in this role if:

• You bring 3+ years of hands‑on experience in Technology and IT Security, and you’ve already shown you can lead and manage operations in a regulated environment.
• You are familiar with ICT Third Party Management and know how to keep external partners and providers under control from a risk and compliance perspective.
• You have a strong grasp of technology, its risks and processes, and you enjoy working across departments, using your communication skills to bring tech, business and compliance together.
• You have experience in the financial industry and know how to work with technology standards, frameworks, compliance requirements and industry best practices to build secure and scalable solutions, international and FinTech track records are a plus.
• You communicate confidently with diverse stakeholders, in both German and English (C1+), and you know how to adapt your message to the audience in front of you.

How we take care of you:

• 🚀 Compensation package: We offer you a competitive salary and benefits package, based on your experience and the value‑add you bring to lemon.markets.
• 💎 Make a real impact: You will play a crucial part in one of the most innovative and challenging missions in German and European FinTech, reporting directly to our MD Front Office and combining lemon.markets’ green field approach in brokerage‑as‑a‑service with the stability and trust of market leading dwpbank group.
• 🕑 Flexible working hours: We value focus time. Encouraging everyone to minimise fixed meetings and leverage asynchronous communication and time spent with customers.
• 🏢 Hybrid work setup: Ideally you are based in Berlin, but we offer the flexibility to work from home across Germany. That being said, lemoneers work 4 days or more per month on‑site in our Berlin office, spending quality time together with the team at events, offsites or over team dinners.
• 📈 Grow with us: We take your personal development seriously, meaning that we make sure to constantly mentor and challenge you so that you can reach your next level and beyond.
• 💛 Perks & benefits: We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing.
• 🏝 Workation: Work from anywhere in the EU for up to 60 days per year.

As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.