Senior Customer Success Manager (Remote, German & English)

Magnolia International; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading digital experience company is seeking a Senior Customer Success Manager in Berlin. The ideal candidate will excel in managing client relationships and driving customer success. Fluency in German and English is required, along with proven experience in a similar role. The company offers a full-time position with opportunities for business development and market insight collaboration.

Qualifikationen

• Fluent in German and English is essential.
• Proven experience in Key Account Management or similar role.
• Exceptional communication and presentation skills are required.

Aufgaben

• Cultivating and nurturing strong relationships with clients.
• Developing strategic account plans to grow and retain customers.
• Acting as the internal advocate for clients' needs.

Kenntnisse

Fluency in German

Fluency in English

Relationship Management

Customer-Centric Approach

Strategic Thinking

Jobbeschreibung

Overview

Were looking for a dedicated and results-driven Senior Customer Success Manager to join our team. The ideal candidate will be highly motivated, excel at building and maintaining strong client relationships, and drive customer success and business growth. This role is a fantastic opportunity for someone who thrives on being the primary point of contact for our valuable customers and is passionate about ensuring their long-term satisfaction.

This role requires fluency in German and English and residency in Germany, Austria, or Great Britain.

Responsibilities

• Relationship Management: Cultivating and nurturing strong long-lasting relationships with our accounts. You will act as a trusted advisor, understanding their business objectives and aligning our solutions to their needs.
• Strategic Planning: Developing and executing strategic account plans to grow and retain our key customers. You will identify opportunities for upselling and cross-selling, contributing directly to incremental ARR.
• Customer Advocacy: Serving as the internal advocate for your clients, working closely with our Support, Product, and Sales teams to ensure a seamless customer experience. You will translate client feedback into actionable insights for our product development roadmap.
• Business Development: Actively identifying and pursuing new business opportunities within your assigned accounts. Your proactive approach will be essential for identifying growth potential and maximizing customer value.
• Market Insight: Staying informed about industry trends and competitor activities to better position our products and services.

What do you bring in

• Language Proficiency: Business-level fluency in both German and English is essential for this role.
• Experience: Proven experience in a similar role such as Key Account Management, Senior Customer Success, or a related sales position with a strong background in the digital sector. Experience with Content Management Systems (CMS) and Digital Experience Platforms (DXP) is a significant plus but not required.
• Communication: Exceptional communication and presentation skills with the ability to effectively articulate complex ideas to diverse audiences.
• Customer-Centric: A deep commitment to customer success and a passion for building lasting partnerships.
• Proactive & Strategic: A self-starter who can think strategically and solve problems creatively. You should be able to manage multiple projects simultaneously and prioritize effectively.
• Team Player: The ability to collaborate effectively with internal teams to ensure customer success.

About us

Magnolia started small, driven by two innovators who wanted to build a flexible and powerful CMS. Over the years we’ve extended this vision to make life easier for our customers and partners to understand your DX challenges and to ensure that each platform deployment is truly tailored to your needs.

Employment Details

• Required Experience : Manager
• Key Skills
• Senior Care, Group Therapy, Transportation Management Systems, Continuous Improvement, Web Development, Relationship Management, Teaching, Tutoring, Psychotherapy, Word Processing, Workday, Addiction Counseling
• Employment Type : Full-Time
• Experience : years
• Vacancy : 1