(Senior) Customer Success Manager

comstruct ICT; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A construction tech startup in Munich seeks a (Senior) Customer Success Manager to guide customers through onboarding and product integration. Responsibilities include conducting training sessions, leading customer check-ins, and enhancing the customer experience to ensure success. Applicants should have strong interpersonal skills and a minimum of 3 years of experience in a similar role with proficiency in both German and English.

Leistungen

Dedicated development budget

Equity options

Great tech gear

Team offsites and work from abroad options

Free drinks and snacks

Dog-friendly office

Qualifikationen

• 3+ years of experience as a customer success manager, preferably in a high growth SaaS environment.
• Strong interpersonal and communication skills.
• Analytical mindset with a customer-centric approach.

Aufgaben

• Guide new customers through onboarding and product setup.
• Lead customer training sessions and workshops.
• Conduct regular check-ins to track progress with customers.

Kenntnisse

Interpersonal skills

Analytical mindset

Problem-solving

Organizational abilities

German language skills

English language skills

Jobbeschreibung

comstruct automates construction companies’ commercial processes by extracting material data from delivery notes and invoices at the item level, enabling automated documentation, invoice entry, reconciliation, and workflows. We're looking for exceptional talent to help us empower the industry with smarter, more efficient solutions.

We are looking for a (Senior) Customer Success Manager to join our team. In this role, you will guide our customers from onboarding their first construction site all the way to a company-wide rollout. As their central point of contact, you will be responsible for their success, building strong and lasting relationships. You will collaborate closely with our Product, Sales and Customer Enablement teams to drive customer growth and continuously improve the customer experience.

As a hybrid company, we value in-person collaboration and expect employees to work from our Munich office 3 days a week.

What you will be building

• Guide new customers through onboarding, product setup and training to ensure seamless integration and product adoption

• Lead customer training sessions, workshops, and product demonstrations to enhance knowledge and usage of our product

• Conduct regular check-ins to track progress, gather feedback, and align on future objectives

• Identify opportunities for upselling and cross-selling to maximize customer engagement with our product

• Oversee customer lifecycle management, continuously identifying areas for improvement and optimization

• Collaborate with different stakeholders to help creating customer success playbooks and resources

• Act as the bridge between customers and internal teams, including product, sales, and customer enablement

What you need to succeed

• 3+ years of experience as customer success manager, preferably in a high growth SaaS environment

• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships while being able to drive cross team collaboration

• Strong analytical mindset with ability to solve complex problems while maintaining a customer-centric, proactive approach

• Excellent organizational abilities to manage multiple accounts independently, balancing various priorities and customer needs

• Very good English and German skills, Swiss German and French skills would be nice to have

Life at comstruct

• Shape your career path: We give you the freedom to own your work and build something from the ground up

• Invest in your growth: You\'ll have a dedicated development budget to invest in your skills, from certificates to conferences. Our leaders are committed to your professional growth

• Own a piece of the pie: We offer equity options so you\'re a true owner, sharing directly in the success you help create

• And the essentials:

  • Great tech gear

  • Team offsites and work from abroad options

  • Free drinks, snacks, and daily optional dinners

  • Wellpass subscription

  • Voluntary pension contribution

  • A dog-friendly office

About comstruct

comstruct is a young construction tech startup founded in March 2022. With a team of four co-founders from diverse backgrounds, we are building the data layer for the construction industry. We recently secured a €12.5M seed financing round from prestigious VCs, including 20VC and Google Ventures, along with top European investors. We already serve nine of Switzerland\'s ten largest contractors as customers, improving the lives of thousands of people in the industry.

Together with YOU, we aim to build a great, diverse team and become the world\'s leading construction-tech company—propelling one of the least digitized industries to the forefront of innovation!