Senior Account Manager - LHH Germany, Leadership Development & Career Transition and Mobility

LHH; Hamburg; Hybrid; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

A global advisory company is seeking a Senior Account Manager to enhance customer relationships. This full-time position requires extensive account management experience and proficiency in Salesforce, along with fluency in German and English. The role emphasizes client satisfaction, teamwork, and proactive account handling to ensure high-quality service delivery. The position offers a hybrid working model based in Germany, with opportunities for growth within a leading human resources firm.

Leistungen

Growth opportunities

Learning environment

Open-minded atmosphere

Qualifikationen

• Proven experience in account management, particularly within HR-Services, Education, or Professional Services.
• Strong capability in project management and meeting KPIs.
• Excellent communication and presentation skills.

Aufgaben

• Manage customer accounts, ensuring fulfillment of deliverables.
• Engage directly with clients to ensure satisfaction.
• Identify problems and opportunities for process improvement.

Kenntnisse

Account management experience

Project management skills

CRM proficiency (Salesforce)

Negotiation skills

Fluency in German

Fluency in English

Tools

Salesforce

Jobbeschreibung

Senior Account Manager – Customer Success, LHH CTM & LD

As a Senior Account Manager at our company, you will play a critical role in managing and enhancing our customer relationships. This position requires a proactive approach to account management, ensuring the delivery of high-quality services and meeting all project and contractual obligations. You will be pivotal in maintaining the company’s reputation for excellence, driving revenue growth, and ensuring a seamless client experience.

Reporting Relationships

• Cluster Head of Customer Success

Location

• Hybrid work model with weekly home office and office days
• Residence in Germany required
• Office locations are in Düsseldorf, Frankfurt, Hamburg or Munich

Travel

• Up to 15% within Germany

Language

• Fluency in German is a must requirement
• Fluency in English

In this role you can expect to

• Develop and maintain strong relationships with key internal and external stakeholders.
• Manage customer accounts, ensuring timely and high-standard fulfillment of deliverables.
• Plan and implement projects to meet specific contractual deliverables and KPIs.
• Maintain regular reporting and up-to-date account records using CRM systems such as Salesforce.
• Engage directly with clients to understand their needs and ensure satisfaction.
• Communicate continually with stakeholders to manage expectations and update them on account or project status.
• Identify problems and opportunities for process improvement to enhance service delivery and client satisfaction.
• Work closely with Business Developers to expand client relationships and manage the comprehensive account portfolio.
• Focus on maximizing share of wallet and market share to drive revenue growth.
• Adhere to the full contract management process, including contract reviews and renewals.
• Drive initiatives focused on delivering world-class client experiences, emphasizing quality and delivery excellence.

All About You

• Proven experience in account management, particularly within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related.
• Strong capability in project management and meeting KPIs.
• Experience in CRM platforms, especially Salesforce.
• Demonstrated ability to manage and grow client relationships.
• Excellent communication, negotiation, and presentation skills.
• Problem-solving mindset with a focus on process improvement.

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

Contract: Permanent

Contract Type: Full-time

Hours: 40

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

LHH is an Equal Opportunity Employer / Veterans / Disabled.