SAP Service Manager FI/CO (m/f/d)

Getinge; Frankfurt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology company in Frankfurt is seeking a professional for global application support primarily focused on SAP FI/CO modules. The role demands collaboration with various teams to ensure operational efficiency, managing service tickets, and facilitating key user meetings. Candidates should possess a relevant degree and strong experience in SAP. Excellent communication skills and the ability to thrive in a fast-paced environment are essential. Hybrid work is possible, allowing flexibility for remote days.

Qualifikationen

• Bachelor’s Degree or equivalent in Information Technology or computer science.
• Profound experience in SAP Service Management, especially in FI/CO modules.
• Excellent English language skills in spoken and written form.

Aufgaben

• Manage ERP and related ServiceNow tickets and change requests.
• Moderates SAP Key User meetings in their responsible area/module.
• Tracks all changes including timelines within various systems.

Kenntnisse

SAP FI/CO modules

Team player

Excellent communicator

Problem-solving skills

Experience with CRM or BI applications

Ausbildung

Bachelor’s Degree in Information Technology

Tools

SAP

ServiceNow

Fiori

Ariba

Jobbeschreibung

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Location: Frankfurt am Main, DE Krakow, PL Wayne, US Rastatt, DE Merrimack, US Plewiska, PL

Remote Work: 3-4 days at home (hybrid)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

This position is primarily responsible for global application support on Enterprise Resource Planning (ERP) and local ancillary systems with interfaces included. Its main goal is to support global business operations running smoothly and effectively within, but not limited to, the SAP FI/CO modules. This position is responsible to manage ERP and related ServiceNow tickets & change requests with prioritization, tracking, and escalation. The position delivers these objectives by collaborating with internal, external, local and global resources.

• Responsible for minor, pre‑approved and emergency changes including planning, implementation, budgeting and reporting.
• Tracks all changes and development efforts including timelines within various systems.
• Responsible for incidents and changes in which 3rd‑party support provider couldn‘t understand or resolve.
• Approve Change Requests as a Change manager.
• Ensure completion and correct format of change documents.
• Monitors KPI’s within respective modules.
• Facilitate communication between Key Users and 3rd‑party support provider.
• Moderates SAP Key User meetings in their responsible area/module.
• Supports the creation of SLA reports.
• During escalations of unresolved incidents or changes, take appropriate action and inform all stakeholders.

Experience / Education

• Bachelor’s Degree or equivalent in Information Technology or computer science related field.
• Profound experience in SAP Service Management – specifically, but not limited to, in the SAP FI/CO modules.
• Expert in SAP FI/CO module(s)
• Experience with CRM or BI applications are a plus
• Experience with ancillary systems is an advantage (FIS, Ariba, Fiori, Paymetrics, Vertex)

Personal Qualities

• Excellent team player and communicator
• Able to work in a fast paced environment
• Excellent English language skills in spoken and written form
• Able to understand and adapt to various business needs and provide logical explanations / solutions
• Always open to share knowledge

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.