Quality & Trainingsmanager (mfd)

Marriott Hotels Resorts; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global hotel chain in Munich seeks a Quality & Training Manager to ensure guests receive top-notch service while maintaining brand standards. Responsibilities include designing training programs, monitoring guest satisfaction, and collaborating with leadership. Ideal candidates will have experience in training and personnel development, possess strong German and English language skills, and demonstrate a passion for quality. Attractive benefits and compensation are provided.

Leistungen

Above-tariff remuneration

Management bonus program

20% F&B discount in hotels

20% extra pay for public holidays

Comprehensive medical care

Qualifikationen

• Strong background in operational hotel management or human resources.
• Experience in training and workshop facilitation.
• Excellent command of German and English.

Aufgaben

• Develop and implement training programs.
• Ensure compliance with service standards.
• Monitor guest satisfaction and provide feedback.

Kenntnisse

Training methodology

Communication

Motivation skills

Personnel development

Ausbildung

Degree in personnel development or related field

Jobbeschreibung

***work permit for EU/Germany & German language skills are mandatory***

the Munich Marriott City West is setting new standards for meetings and events. Inspired by Bavarian lifestyle and featuring 398 guest rooms and suites as well as nearly 5000 sqm of public space including a state-of-the-art conference center it brings first-class tailor-made event concepts to upscale. The concept includes the Italian Assoluto Restaurant & Vineria with an open show kitchen, the Assoluto Deli and the westhub Lounge & Bar offering an exceptional culinary experience paired with warm hospitality in a stylish. They are also wowed by the spectacular rooftop terrace Cloud 6 and the exclusive MClub Lounge both offering panoramic views over the city and all the way to the Bavarian Alps.

JOIN OUR HOTELTEAM

… asQuality & Trainingsmanager(m/f/d) for Munich Marriott Hotel City West starting February 2026

Who we are looking for…

As the Quality & Training Manager you ensure that our guests have a first-class experience and that our team knows exactly what it takes to make that happen. You understand that people notice the little details and have a strong focus on quality. Your training sessions are engaging, interactive and get our team job‑ready.

You are the guardian of our brand standards, you regularly collaborate with leadership and support the implementation of these standards. You design and deliver training independently and professionally, always keeping an eye on the needs of the participants.

What your responsibilities are…

• You are responsible for the development and implementation of training programs (preparation, coordination and execution).
• You ensure compliance with service standards in the hotel, especially with regard to current brand standards and support their implementation.
• You advise the leadership team on team development, personnel development, evaluations and development opportunities.
• You monitor guest satisfaction and work closely with the Guest Relations team to identify training needs and needs areas.
• You create quality and service reports to identify trends and developments.
• You create a professional training plan and work closely with the leadership team to reflect the training needs and to enable the highest possible number of participants.
• You monitor the digital training platform and motivate employees to complete their training on time.
• You accompany our apprentices, interns and students during their training and are responsible for their coordination and administration.
• You share your expertise to enable professional knowledge transfer within the departments.
• You are heavily involved in important HR processes such as onboarding, offboarding, performance evaluations and development programs.
• You review external training offerings and organise their implementation (e.g. specialised training, fire safety training etc.).
• You use your creativity as a leading member of the Take Care team to provide our employees with unforgettable and enjoyable moments.

What we need from you…

• You come from either the operational hotel management or the human resources department and ideally have solid experience in training, workshop facilitation and personnel development.
• Your expertise in personnel development instruments, training methodology and didactics are up-to-date and well-founded. It would be great if you have completed a degree or specific training in these areas.
• You are a people person and know how to motivate people.
• You have a fantastic appearance, are charming and convince with your professionalism.
• You are a communication talent with good German and English language skills.
• Your winning appearance, can‑do attitude and hands‑on mentality are a natural part of your personality.
• Your willingness to perform inspires the team to peak performance and as a true team player you support the leadership team professionally with your knowledge and skills.
• Your enthusiasm for sharing your knowledge with the team and trainees is contagious!

Benefits

• An attractive above‑tariff remuneration for your flexible assignment in our hotel.
• Participation in our attractive management bonus program.
• Travel worldwide to our 9000 hotels at great employee conditions (Explore Rate) and let yourself be pampered – by the way this also applies to your family, partner & parents for example.
• Enjoy the culinary F&B offer in our 9000 hotels with 20% discount.
• Extensive corporate benefits with lots of discounts for leisure activities and travel.
• 20% extra pay for your work on public holidays.
• We will pay you an allowance for the job ticket/Germany ticket.
• As a birthday boy or girl you get an extra day off to celebrate your birthday with your loved ones.
• Christmas and vacation pay according to the collective agreement starting in the first year without a waiting period (after the probationary period pro‑rata for the year).
• Your retirement provision is important to us and we will pay you not the usual 16% but 20% as an employer’s contribution on top of the regular salary if you convert your own remuneration.
• Innovative training concepts that support you on your career path.
• Career opportunities and prospects in an international company.
• We offer you a wide range of free culinary delights in our staff restaurant.
• We like to celebrate – and preferably with you! Whether team outings, employee celebrations, employee week anniversaries etc. – we can think of many reasons to celebrate you and your colleagues properly.
• Your health is one of our priorities which is why we provide you with comprehensive company medical care.
• Tell us what we can do to make you happy! Each year every employee gets to choose something from our elective benefits catalog. These could include:
  • Membership subsidy for a sports & fitness provider
  • Shopping Card
  • Childcare subsidy
  • Extra allowance for retirement insurance

Key Skills

• Children Activity
• Accounts Assistant Credit Control
• Android
• Apparel Merchandising
• Franchise
• Construction Equipment

Required Experience

• Manager

Employment Details

• Employment Type: Full‑Time
• Experience: years
• Vacancy: 1

Have we sparked your interest? Then apply here on MarriottCareers with your application documents as well as your salary expectations. If you have any questions you can also contact us at. We look forward to hearing from you!

Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable inclusive culture that puts employees first. We are committed to providing equal opportunity to individuals with a protected status for example disability or other legally protected status.