Pregnancy Care Expert (MidwifeNurse) Italian, German, or Hebrew Speaker | Part-Time (mfx)

Progyny Global; Berlin; Hybrid; EUR 40.000 - 70.000; Teilzeit

Zusammenfassung

A leading health services company is seeking a compassionate and clinically experienced Pregnancy Care Expert based in Berlin. This part-time role involves conducting 1:1 video consultations, assisting members in navigating fertility and pregnancy topics, and providing tailored guidance. Candidates should possess strong interpersonal skills and an understanding of diverse patient needs. The position offers flexible working arrangements, including hybrid options and benefits focused on mental health and wellness support.

Leistungen

Annual gross salary range: unspecified

Bonus program & company equity

Fertility & family-building benefits

Mental health support sessions

Sustainable mobility benefit

Urban sports club membership discount

Hybrid work options

Remote work possibilities

Qualifikationen

• Hands-on patient experience is required.
• Experience in virtual care and digital health is preferred.
• Fluent in English; additional languages are a plus.

Aufgaben

• Conduct 1:1 video consultations on fertility and pregnancy topics.
• Assist members with identifying appropriate service providers.
• Research and present tailored solutions to inquiries.
• Audit and create accurate pregnancy care content.
• Support the training of Member Care Experts.
• Update knowledge databases with current healthcare practices.

Kenntnisse

Customer Service

Empathy

Adaptability

Organisation

Collaboration

Diversity & Inclusion

Ausbildung

Certified midwife or registered fertility nurse

Jobbeschreibung

This position is currently offered as a part-time role based in Berlin; however we are also open to full-time arrangements.

We are part of the Progyny Inc family. Our mission is to make fertility, pregnancy and family‑forming care accessible everywhere. As part of our expansion into pregnancy support we are looking for a compassionate, proactive and clinically experienced Pregnancy Care Expert to guide members and support our team with world‑class care.

Tasks

• Conduct 1:1 video consultations with members, educating them on fertility, pregnancy and menopause topics.
• Assist members in identifying the right fertility clinic or service provider, schedule appointments and provide ongoing concierge support.
• Address member inquiries proactively, researching and presenting high‑quality solutions tailored to their unique needs.
• Conduct in‑depth research on country‑specific legislation and medical landscapes related to fertility, pregnancy and menopause.
• Audit and support the creation of pregnancy care content to ensure accuracy and relevance.
• Help train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.
• Regularly update our platforms knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

Key Skills

• Customer Service: Strong interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing.
• Empathy: High emotional intelligence, a compassionate approach and a genuine passion for supporting people through sensitive life stages.
• Adaptability: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption and surrogacy.
• Organisation: Excellent attention to detail, strong prioritisation skills and proven ability to manage multiple projects and deadlines in a fast‑paced setting.
• Collaboration: Thrives both independently and in a team with a proactive, solutions‑focused mindset.
• Diversity & Inclusion: Commitment to supporting people from diverse backgrounds, especially in fertility and family‑forming journeys.

What We Looking For

• Certified midwife or registered fertility nurse with hands‑on patient experience.
• Confident, kind and communicative with a natural ability to make people feel at ease.
• Comfortable in collaborative dynamic environments.
• Experienced in or highly interested in virtual care and digital health.

Bonus Points

• Knowledge of global pregnancy practices.
• Experience in a customer care role.

Language Skills

• Fluent in English (spoken and written).
• Fluency in at least one of Hebrew, Italian or German.
• Additional fluency in these languages is a strong plus.

Benefits

• Annual gross salary range: / year.
• Bonus program & company equity.
• Fertility & family‑building benefits: Access to Progyny Global Platform 5000 benefits budget.
• Mental health support: 1:1 psychologist sessions & wellness tools via Nilo Health.
• Sustainable mobility benefit: Dance e‑bike subscription or BVG public transport ticket.
• Urban sports club membership discount.
• Hybrid work: Up to 2 days per week from home.
• Remote work: Up to 8 weeks per year.

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.