Partner Support Analyst - Travel Retail (all genders)

Distribusion Technologies GmbH; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading travel tech company is seeking a Partner Support Analyst to enhance the onboarding of retailers and improve partner experiences. You will work in a remote-first environment, collaborating across teams. Ideal candidates have strong SQL skills and experience with APIs. Join us to impact millions of travelers globally!

Leistungen

Flexible working conditions

Relocation opportunities

Career growth in a developing company

Qualifikationen

• 1+ years of experience with APIs and Postman.
• Exposure to Zapier is a plus.
• Passionate about delivering an outstanding customer experience.
• Detail-oriented and able to communicate effectively across teams.
• Thrives in a fast-paced environment and manages multiple initiatives.

Aufgaben

• Lead the onboarding of retailers into the platform.
• Continuously improve onboarding processes and address partner requests.
• Collaborate with multiple teams to enhance technology and processes.

Kenntnisse

APIs

Postman

strong SQL skills

Zapier

English (fluent)

Jobbeschreibung

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a Partner Support Analyst to join our Retail Partnerships team and drive transportation innovation by championing partner support and streamlining onboarding processes.

What you will do:

• Lead the onboarding of retailers into Distribusion’s platform, managing the whole process and maximising the connectivity between Global carriers and retailers.
• Continuously improve processes and address partner requests to enhance the onboarding experience and operational efficiency.
• Collaborate with product, engineering, customer support, and content teams to continuously improve our underlying technology and processes.

Workplace:

We are mainly looking for this role to be based in Vietnam. We are a remote-first company with teams located around the Globe.

Who you are:

• You have 1+ years of experience with APIs and Postman and know your way around data, with strong SQL skills.
• You have previous exposure to Zapier.
• You are passionate about working with clients and delivering an outstanding customer experience.
• You have a keen eye for detail, balancing accuracy with efficiency, and can communicate clearly across teams and geographies.
• You thrive in fast-paced environments, quickly grasp new technical concepts, and are highly organised, managing multiple initiatives with shifting priorities and meeting deadlines. You speak English fluently.

What you can expect:

• You will join a fast-paced travel tech company and take on a rapidly growing industry.
• You will take on ownership and responsibility from day one and have a direct impact on the success of the company.
• We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.
• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com, and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.
• You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support, and challenge you every day!
• We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company.

Our hiring process for this role:

Your point of contact is Diogo Coutinho. For any queries, please contact your Talent Partner at ([e-mail]).

Do you want to work in an advanced tech environment and have an impact on millions of travellers around the globe? Come join us!