Mid-Senior Hospitality Professionals

Hire Resolve.com; Köln; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

A leading hospitality recruitment firm is assisting organizations in Germany to hire experienced professionals for mid–senior level roles. Candidates must have 5–12+ years of experience in hospitality and proven leadership skills. Responsibilities include managing operations, enhancing guest experience, and improving financial performance. This role offers opportunities for growth to senior positions, with benefits including private health insurance and a pension plan.

Leistungen

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Qualifikationen

• 5–12+ years of progressive hospitality experience.
• Ability to manage teams and maintain service standards.
• Familiarity with hospitality systems and reporting tools.

Aufgaben

• Lead hospitality operations to achieve financial targets.
• Drive guest experience and satisfaction.
• Manage team leadership and performance.
• Oversee budgets and cost controls.
• Implement SOPs aligned with compliance processes.
• Collaborate with sales for improved profitability.

Kenntnisse

Leadership capability

Operational acumen

Strong communication skills (English and German)

Decision-making based on KPIs

Problem-solving in customer-facing environments

Ausbildung

Relevant qualification in Hospitality Management or Business

Tools

PMS

POS

RMS

CRM

Advanced Excel

Jobbeschreibung

Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Germany. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events / banqueting, and commercial or revenue performance. These opportunities are suited to professionals ready to broaden their scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster Manager, or General Manager level) as performance and business needs align.

Key Responsibilities

• Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting / events, and / or multi-department environments to deliver service and financial targets
• Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction, reputation, and repeat business
• Manage team leadership including staffing plans, rota / scheduling, coaching, training, and performance management
• Oversee budgets, forecasting, and cost controls (including personnel costs, procurement, and waste reduction) while maintaining service quality
• Implement SOPs, brand standards, and compliance processes aligned with German workplace expectations, including occupational health and safety practices
• Maintain food safety and hygiene standards where relevant, including audit readiness and supplier compliance
• Collaborate with commercial, sales, and revenue functions to improve occupancy, ADR / RevPAR (where applicable), covers, and overall profitability
• Manage vendor performance, inventory / stock controls, and operational readiness for peak periods and major functions
• Produce operational reporting, track KPIs, and lead continuous improvement initiatives across service, productivity, and quality
• Support strategic initiatives such as new openings, refurbishments, or turnaround programmes depending on assignment

Requirements

• Relevant qualification preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered
• 5–12+ years of progressive hospitality experience (hotels, serviced apartments, restaurants, venues, leisure, or multi-site operations)
• Proven leadership capability with experience managing teams and delivering consistent service standards in customer-facing environments
• Strong commercial and operational acumen across budgeting, forecasting, personnel planning, and KPI-driven decision-making
• Familiarity with hospitality systems and reporting tools (e.g., PMS , POS , RMS , CRM, scheduling / workforce management platforms, and advanced Excel)
• Working knowledge of German employment practices and operational compliance expectations, including workplace health and safety requirements
• Strong communication skills in German and English (level requirements vary by role, location, and client-facing scope)
• Flexibility to support operational schedules, including weekends and public holidays, as required in hospitality

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development