Manager Desktop Support & Windows Administration

European Molecular Biology Laboratory; Heidelberg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading scientific research organization in Heidelberg is seeking an experienced IT Support Team Leader. The successful candidate will oversee the delivery of IT support across various platforms and enhance automation and integration of services within a complex IT infrastructure. Strong communication and problem-solving skills are essential, coupled with at least 3 years in professional IT support. A competitive salary, comprehensive benefits, and a flexible working environment are offered.

Leistungen

Competitive salary

Comprehensive pension scheme

Medical and educational benefits

Financial support for relocation

30 days annual leave

Flexible working arrangements

Private medical insurance

Campus life activities

Qualifikationen

• At least 3 years of experience in a professional IT support organisation.
• Experience in systems management and deployment automation.
• Broad knowledge of technologies to manage complex IT environments.
• Strong analytical and problem-solving skills.
• Excellent communication skills.

Aufgaben

• Lead and support team in delivering IT support to internal users.
• Standardise and automate IT support processes.
• Improve integration of desktop and mobile computing with IT infrastructure.
• Coordinate the development of Windows backend infrastructure.
• Manage Virtual Desktop Infrastructure (VDI) services.

Kenntnisse

Mac OS

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Jobbeschreibung

IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg as well as at the laboratory sites in Barcelona, Rome, Grenoble and Hamburg.

The Desktop Support Team provides first‑level support to the EMBL user community and manages the corporate Windows backend infrastructure. The team also supports the labs’ training mission by coordinating and administering the Computer Training Lab installations.

Your role

Involves key responsibilities including:

• Leading and supporting your team in delivering excellent IT support to EMBL’s internal users across Mac, Windows and Linux desktop and mobile devices as well as a complementary Windows server infrastructure.
• Standardising and automating IT support processes and service delivery across all supported platforms.
• Continuously improving the integration of desktop and mobile computing with EMBL’s high‑performance backend IT infrastructure and support processes.
• Coordinating the development and operation of EMBL’s Windows backend infrastructure including Active Directory, Exchange, enterprise databases, Windows security and other related systems.
• Coordinating the development and operation of EMBL’s Virtual Desktop Infrastructure (VDI) service.
• Coordinating administrative and scientific projects based on Windows Server infrastructure.

You have

• At least 3 years of experience in a professional IT support organisation supporting large and heterogeneous IT infrastructures (≈ 1000 users).
• Experience in systems management, deployment automation and integration across a heterogeneous enterprise IT landscape.
• Broad knowledge of technologies to manage, monitor and secure a complex enterprise IT environment.
• Strong analytical and problem‑solving skills to effectively support internal customers.
• Excellent communication skills and ability to work collaboratively across teams.

You may also have

• Professional expertise in managing Windows / Microsoft 365 environments in a corporate setting including user management, system/software deployment and mail server administration.
• Previous managerial or project management experience.

As part of our IT Services team you will:

• Work with cutting‑edge technology in a fast‑growing big‑data environment managing hundreds of petabytes of scientific data and large‑scale high‑performance computing and AI infrastructures across multiple sites.
• Access certified training and ongoing professional and personal development opportunities.
• Benefit from technological exchange and collaboration with IT teams at other EMBL sites.
• Enjoy a competitive salary, comprehensive pension scheme, medical and educational benefits and financial support for relocation and settling in with your family.
• Thrive in a flexible international and friendly working environment that fosters creativity.
• Join an inclusive workplace committed to equal opportunity and gender balance.
• Be part of one of the world’s leading scientific research organisations and contribute to advancing our understanding of the principles of life.

Contract length

3 years (renewable up to 9)

Salary

Grade 7 or 8 depending on experience and qualifications (monthly starting salary 5.2–6 k EUR net of tax, excluding EMBL pension and health insurance contributions).

Why join us

EMBL is a curiosity‑driven, community‑oriented and international organisation. As an inclusive equal‑opportunity employer we believe that diversity enables us to collaborate more effectively and be innovative in our approaches. We are therefore committed to creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation.

Enjoy lots of benefits

• Financial incentives: Salary free of income tax, monthly family child and non‑resident allowances, annual salary review, pension scheme, death benefit, long‑term care, accident‑at‑work and unemployment insurances.
• Flexible working arrangements
• Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover).
• Generous time off: 30 days annual leave per year in addition to public holidays.
• Relocation package including installation grant (if applicable).
• Campus life: Free shuttle bus (select sites), on‑site library, subsidised on‑site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely).
• Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowances.
• Benefits for international newcomers: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non‑resident allowance.
• For detailed information please visit our employee benefits page here

What else you need to know

• International applicants: We recruit internationally and successful candidates are offered visa exemptions. Visit our International Applicants page to find out more.
• EMBL is a signatory of DORA. Find out how we apply DORA principles to our recruitment and performance assessment processes here.
• Diversity and inclusion: At EMBL we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ and individuals from all nationalities.
• How to apply: To apply please submit a cover letter and a CV through our online system. Applications will close at 23:59 CET on the date shown below. We aim to provide a response within two weeks after the closing date.

Closing Date

13/12/2025

Key Skills

• Mac OS
• Active Directory
• Desktop Support
• Computer Networking
• Mobile Devices
• Windows
• Remote Access Software
• SCCM
• Help Desk
• Operating Systems
• Remedy
• Troubleshooting

Employment Type

Full‑Time

Experience

Years: [unspecified]

Vacancy

1