Knowledge Manager Sales (gn) Vollzeit/Teilzeit

DKV Mobility; Ratingen; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading mobility solutions company in Ratingen is seeking a professional for content and knowledge management. You will be responsible for optimizing content tools and managing requests for changes in knowledge management. The ideal candidate should have at least 3 years of experience in content creation, with expertise in systems like Confluence and Dynamics 365, and possess excellent English and German communication skills. This position can be full-time or part-time.

Leistungen

Comprehensive company health management

Flexible working hours

Support for leasing an eBike

Training and development opportunities

Qualifikationen

• At least 3 years of experience in content creation and knowledge management.
• Expertise in knowledge management systems and content management tools.
• Excellent communication skills in English and German.

Aufgaben

• Select, integrate, and optimize content management systems.
• Manage change requests in knowledge management.
• Create and manage product and process content for AI tools in Sales.

Kenntnisse

Content creation

Knowledge management

Analytical thinking

Business communication in English

Business communication in German

Tools

Confluence

Dynamics 365 CRM

SharePoint

Dynamics 365 Customer Insights – Journeys

Jobbeschreibung

Overview

What you can expect

You will be responsible for the selection, integration and optimisation of content and knowledge management systems and tools for internal sales and customer-oriented content.

You will be responsible for managing all requests for change (RFCs) in knowledge management and improving content and processes.

You are a content expert for AI-related sales projects and provide important content and information for AI.

You will create, review and manage product and process content for the AI tools in Sales across Europe.

Creating content to ensure first-class information and content in cooperation with the sales channel experts, the CRM PO, the knowledge and communication team, marketing and customer service is part of your tasks.

You will be responsible for standardising onboarding and training across all sales units in Europe and ensuring consistent training materials and concepts.

What makes you stand out

• You have at least 3 years of experience in content creation and knowledge management, including designing and implementing state-of-the-art structures and processes.
• You possess solid expertise in knowledge management systems like Confluence, Dynamics 365 Customer Insights – Journeys, SharePoint, Dynamics 365 CRM and in general content and document management systems.
• Analytical thinking, flexibility, a target-driven approach, autonomous thinking, and a structured, meticulous way of working come naturally to you.
• You enjoy working as part of an award-winning team, valuing a down-to-earth attitude, genuine team spirit, and mutual support.
• You demonstrate excellent business communication skills in both English and German, with additional European languages being a plus.
• You strive for excellence, enjoy challenges, and have a customer-centric mindset to make things easy and convenient for our customers.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h / week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams

You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!