KFZ-Mechaniker Fahrzeugglas

Carglass GmbH; Stuttgart; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading automotive service provider in Stuttgart seeks an individual capable of performing various repair tasks while consistently delivering excellent customer service. Candidates will need to handle 'Standard jobs' and may also work on 'Complex jobs' with guidance. Strong communication skills and a spirit of teamwork are crucial for contributing to team goals and customer satisfaction. Opportunities to sell Value Added Products and Services (VAPS) will also be part of the role.

Aufgaben

• Demonstrates competence in repairs, replacements, and recalibrations on 'Standard jobs'.
• Delivers all operational responsibilities to contribute to team goals.
• Carries out core customer service activities, effectively communicating to understand customer needs.
• Presents and sells Value Added Products and Services (VAPS) as appropriate.

Jobbeschreibung

Responsibilities

• The role holder demonstrates competence in repairs, replacements, and recalibrations on “Standard jobs” without supervision
• Consistently delivers all operational responsibilities to contribute to team goals
• May be allocated “Complex” jobs if accompanied by Expert, Lead, Supervisor or Team Leader
• May learn and perform flat glass cutting as needed
• Carries out core customer service activities, communicating effectively by understanding and responding to customer needs to deliver great service
• Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)
• Understands company policies and procedures and complies with them
• Understands and works towards branch and personal KPIs
• May mentor and support other team members