Junior Operations Manager – Network & Performance (m/f/d)

Ryd; München; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading mobility service provider is seeking a Junior Operations Manager to oversee the operational performance of data-sourcing systems. The role involves monitoring point of interest availability, managing partner relationships, and ensuring smooth onboarding of energy stations. The ideal candidate will have several years of operations experience, strong analytical and communication skills, and fluency in both English and German. This position offers a flexible work schedule and opportunities for professional development in Munich.

Leistungen

Permanent employment contract

Competitive salary

Company pension scheme

Flexible remote work

Professional onboarding package

Training budget

Work abroad program (RydFlex)

Qualifikationen

• Several years of experience in operations, energy management, or partner management ideally in energy or mobility.
• Proficient in Excel/Google Sheets; basic knowledge of SQL is an advantage.
• Strong problem-solving skills and ability to prioritize in a fast-paced environment.
• Excellent communication and collaboration skills for working with teams and partners.
• Fluent in English and German.

Aufgaben

• Monitor point of interest availability and analyze operational trends.
• Communicate effectively with partners to report and resolve issues.
• Handle end-to-end onboarding of energy stations.
• Perform regular data validation and quality checks.
• Support monitoring of payment transaction flows.

Kenntnisse

Analytical skills

Process-oriented thinking

Excellent communication abilities

Operational performance management

Problem-solving skills

Partner management

Fluent English

Fluent German

Tools

Excel

Google Sheets

SQL

Jobbeschreibung

ryd GmbH

Your Tasks

The Junior Operations Manager – Network & Performance is responsible mainly for managing and maintaining the operational performance of data-sourcing systems and service providers. This role ensures the smooth onboarding and performance monitoring of our Points Of Interest (Gas-/Wash stations, EV CPs), pricing and other data sources. It involves close collaboration with partners, support and our BI teams to resolve issues and therefore improve customer satisfaction.
You will be extending our ryd operations team, which operates with a collaborative mindset and also holds shared responsibility for fleet and payment performance. This structure encourages knowledge sharing and provides excellent cross-training opportunities.
The ideal candidate combines strong analytical skills, process-oriented thinking, and excellent communication abilities to support the company’s operations infrastructure and ensure reliable service for partners and customers.
Your Tasks

• Monitoring & Analysis: Monitor point of interest availability and track success rates to identify operational trends and performance bottlenecks.
• Partner Management: Communicate effectively with partner support teams to report and resolve performance issues.
• Onboarding & Configuration: Handle the end-to-end onboarding of energy stations, ensuring accurate configuration and smooth activation.
• Data Quality: Perform regular data validation and quality checks to maintain up-to-date records of station status.
• Cross-Functional Support: Support the monitoring of payment transaction flows and assist with Fleet operational tasks (e.g., B2B customer onboarding) when necessary.

Your Qualifications

• Several years of experience in operations, energy management, or partner management ideally in energy, mobility.
• You are profound in Excel / Google Sheets, Basic knowledge of SQL is an advantage, but not required.
• You have a process-oriented way of thinking, strong problem‑solving skills, and the ability to prioritize in a fast-paced environment.
• Excellent communication and collaboration skills for working with internal teams and external partners.
• Fluent English and German (as 95% of our partners are located in the Germany)

Your Perks

• #shapingryd is one of our values, as we believe that transforming from Start‑up to Scaleup can only be achieved together.
• We trust that #bettertogether can only be achieved by you taking ownership from day one.
• We want to have our employees with us for the long haul. You get a permanent employment contract, competitive salary and a company pension scheme.
• As a Ryder, you work flexibly from home up to two days a week and enjoy three team days in the Munich office (S-Bahn Donnersberger Brücke).
• Professional onboarding package and buddies: From day one, you will be part of our monthly onboarding and buddy programme. Special: In addition to a buddy from the team, you will get to know a buddy from another area of the company on your first day, which will make it easier for you to get started with us.
• The professional and personal development of our Ryders matters to us. We recognise potential and enhance it. Join us and write your own success story.
• Never Stop Learning! You will get a training budget per year that you can freely allocate to our professional development.
• You want to work from anywhere for a change? With RydFlex you can work abroad for up to 6 weeks anywhere within the EU.

Contact

Stefanie Straus
HR
ryd GmbH | Landsberger Str. 94 | 80339 Munich, Germany | ryd.one