Junior Dealer Service Evaluation Engineer (EU Quality Department)

BYD Europe; Stuttgart; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading multinational in new energy solutions is seeking a Quality Management Specialist in Stuttgart, Germany. The role involves conducting quality evaluations, monitoring dealer service quality, and ensuring compliance with service standards. Candidates should have a Bachelor's degree and relevant experience in quality management, preferably within the automotive industry. Proficiency in both English and German is essential. This is a full-time position offering a combination of on-site work and business travel.

Leistungen

Performance-based remuneration

Career growth opportunities

Relocation allowance

Visa sponsorship if applicable

Qualifikationen

• More than 1 year of relevant work experience in quality management.
• Experience in the automotive industry is preferred.
• Practical experience in service quality management is advantageous.

Aufgaben

• Conduct quality evaluation of sales and after-sales services.
• Monitor and arrange dealer service quality inspections.
• Provide on-site diagnostics and professional guidance.

Kenntnisse

Cross-functional collaboration

Excellent communication skills in English

Proficiency in German

Ausbildung

Bachelor's degree or equivalent in Science, Marketing, or Engineering

Technical training (Ausbildung) in a relevant field

Jobbeschreibung

Overview

BYD is a leading, high-tech multinational based in Shenzhen, China, operating in IT, automotive, new energy, and rail transit with over 300,000 employees worldwide. As a global pioneer in New Energy Solutions, BYD is dedicated to building a zero-emission ecosystem. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.

Job Description

Responsibilities

• Conduct quality evaluation of sales and after-sales services, providing feedback on the quality status from a customer perspective.
• Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
• Regularly publish service quality assessment results and report them to the company.
• Accept arrangements for market service-related work.

Your key responsibilities

• Monitor and arrange dealer service quality inspections during the sales process to ensure customer satisfaction, including accurate data collection, analysis, and proper archiving
• Participate in on-site service evaluations, consolidate findings, and maintain comprehensive documentation
• Provide on-site diagnostics and professional guidance to sales staff to ensure compliance with service standards
• Support the China Business Department in effectively implementing management requirements and aligning with corporate policies

Your profile

1. Completed higher education such as a Bachelor’s degree in Science, Marketing, or Engineering, or a completed technical training (Ausbildung) in a relevant field; experience in quality management is preferred.
2. More than 1 year of relevant work experience in quality management; experience in the automotive industry is preferred.
3. Strong cross-functional collaboration and communication skills, with the ability to work effectively across departments and cultural contexts
4. Excellent verbal and written communication skills in English; other European language capabilities are a plus
5. Practical experience or training in service quality management, customer experience optimization, or related areas is advantageous
6. Proficiency in both English and German, with strong written and verbal communication skills

We offer

• Plenty of career growth opportunities within a fast-growing Quality team
• Job in a fast-developing company that stands for sustainable and forward-thinking technology
• Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable
• Team building events and employee learning opportunities

Employment Type - Full-time

Work Location & Mode

• Primary location: Stuttgart, Germany
• Work mode: combination of on-site and business trip