Japanese speaking Export Clerk (Air Freight & Sea Freight)

Centre People; Frankfurt; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A logistics company in Frankfurt/Main is seeking an Export Clerk specializing in air freight and occasional sea freight. The ideal candidate should have experience in export operations and be fluent in Japanese, English, and German. Responsibilities include handling export shipments, customs clearance, and ensuring customer satisfaction through effective communication. This role offers a full-time contract in a hybrid work environment.

Qualifikationen

• Experience in export operations, especially in air freight.
• Knowledge of export customs clearance processes is preferred.
• Ability to work independently and responsibly.

Aufgaben

• Accept and review customer orders according to regulations.
• Handle export shipments from start to finish, focusing on air freight.
• Perform export customs clearance and prepare shipping documents.
• Track shipments and handle complaints or claims.

Kenntnisse

Fluency in Japanese

Fluency in English

Fluency in German

Communication skills

Organizational skills

Flexibility

Customer service mindset

Ausbildung

Completed apprenticeship as freight forwarding clerk

Tools

MS Office

Atlas

CargoWise

Jobbeschreibung

Overview

Ref: IN46826

A logistics company is currently recruiting an Export Clerk (Air Freight & Sea Freight) to work in their Frankfurt/Main office.

In this role, you will be responsible for the efficient and professional handling of export shipments as part of our export team in Frankfurt/Main, with a primary focus on air freight and occasional involvement in sea freight operations. The ideal candidate should have a solid background in freight forwarding and logistics, excellent communication skills, and fluency in Japanese, English, and German.

TYPE: Full-time, permanent

LOCATION: Frankfurt/Main, Germany

WORK TYPE: hybrid

WORKING HOURS: 8:30-17:30 from Monday to Friday (flexible hours after probation)

START: ASAP

VISA SUPPORT: No

SALARY: depending on experience

Eligibility information and visa notes are provided below.

Eligibility

• O Eligible visa: Permanent residence, Spouse, Partner
• X NOT eligible: Student visa, requiring visa sponsorship, working holiday, Graduate, Freelance

Main Responsibilities

• Acceptance of customer orders, including the review of documents in accordance with regulations and internal procedures
• Handling of export shipments from start to finish, primarily air freight, but also sea freight (FCL, LCL)
• Booking and reserving the required capacities with partners
• Export customs clearance (e.g. ATLAS, AES; customs goods, special customs procedures, etc.), where applicable
• Planning and scheduling of collections and transport in line with the relevant Incoterms
• Preparation of all relevant shipping documents
• Invoicing customers, as well as performing cost and price calculations
• Shipment tracking, identifying any deviations, and developing customer-focused solutions in the event of incidents
• Handling of complaints and claims for damages
• Communication with customers, customs authorities, partners, carriers, and overseas offices in Japanese, English, and German

Ideal Candidate

• Successfully completed an apprenticeship as a freight forwarding and logistics services clerk, or possess equivalent qualifications
• Professional experience in export operations, with a preference for air freight
• Knowledge of export customs clearance processes is preferred
• Proficient in standard MS Office applications, Atlas and CargoWise
• Strong commitment, a sense of responsibility, and the ability to work independently
• Excellent organisational skills, flexibility, strong communication and teamwork abilities, along with a customer- and service-oriented mindset
• Fluent in spoken and written Japanese, English, and German

All applicants for the Export Clerk Air Freight & Sea Freight must have the right to work in the country as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.