IT Support Specialist - Jira & Confluence Admin

ISCC – the International Sustainability and Carbon Certification; Köln; Hybrid; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading certification organization in Cologne is hiring an IT Support Specialist - Jira & Confluence Admin to manage service desk operations and support internal users. The ideal candidate has a university degree and at least 2 years of IT support experience. Strong skills in Jira and Confluence administration are required, alongside excellent English and good German skills. Join a diverse team dedicated to sustainability.

Leistungen

Various team events

Individual learning and development plan

Flexible working hours

30 vacation days

Annual bonus scheme based on performance

Subsidized Urban Sports Club

Qualifikationen

• At least 2 years professional experience in IT support roles.
• Strong understanding of ISO 27001 requirements is highly desirable.
• Excellent English skills (C1) and very good German skills (min. B2).

Aufgaben

• Provide 1st Level Support for Office365.
• Manage Jira and Confluence user maintenance.
• Assume responsibility for IT service desk operations.

Kenntnisse

IT support

Jira administration

Confluence administration

Office365 support

Device configuration

Excellent communication

Ausbildung

University degree in computer science or related field

Tools

Jira

Confluence

MDM (Jamf)

Jobbeschreibung

Overview

ISCC – International Sustainability and Carbon Certification is one of the leading certification systems for sustainability, traceability and the reduction of greenhouse gas emissions. Our activities and impact are expanding and our teams are growing exponentially since the last 2 years. This is why the IT & Technology team of experts are looking forward to welcome you as IT Support Specialist - Jira & Confluence Admin at ISCC headquarters in Cologne.

The IT Support Specialist - Jira & Confluence Admin has the objective to increase capacities for service desk, Jira and Confluence administration for all sister companies, provide first level support to internal users, help onboarding and offboarding and collaborate with the colleagues responsible for IT infrastructure.

If you are an IT professional passionate about sustainability and would like to join our highly motivated and diverse teams to make a difference, we are looking forward to your application!

Your Main Duties

• As a team member and in collaboration with our IT Support Specialist - Service Desk & Documentation assume responsibility for:
• 1st Level Support for Office365
• IT Service Desk
• Inventory and Asset Logging
• Device Configuration
• MDM (Jamf)
• Jira and Confluence (Cloud) User Management and Maintenance
• Collaborate closely with System Administrators and Knowledge Manager & Data Analyst to ensure continuity and quality of service

• Additional Duties
• Within the team, assist and collaborate on keeping support knowledgebase and ISMS up-to-date in an ISO 27001 environment

Your profile

• University degree in computer science, computer engineering or other transferable area.
• At least 2 years professional experience
• Proven track record in IT support roles and Atlassian administration tasks
• Strong understanding of ISO 27001 requirements is highly desirable
• Excellent English language skills (C1 - written and spoken)
• Very good German language skills (min. B2 - written and spoken)
• Very good ability to explain and transfer knowledge
• Very good intercultural competence
• Excellent service-oriented mindset and ability to take initiative
• Excellent communication skills

Why us?

We are an international and diverse team of passionate and experienced experts, joining forces for a sustainable future! We believe that our team is our core asset and we support our people as best we can.

To help you build your future and thrive with us, we offer:

Great Team Environment

• Various team events throughout the year (Celebrating Diversity, Summer Team Event, Christmas Party)
• Close collaboration with our sister companies Meo Carbon Solutions GmbH, GRAS Global Risk Assessment Services, 4C Services and ClimatePal, giving you even more development opportunities

• Individual learning and development plan
• Professional onboarding to help you have an ideal start with us
• Frequently feedback sessions to ensure a high quality of communication and mutual reflection
• Many free language classes
• Access to several technical specific as well as training courses
• The opportunity to work independently and shape processes
• We promote from within!

• Work-Life Balance
• Hybrid set-up
• 4 weeks remote work at a place of choice (after probation)
• Flexible working hours and trust based working time
• 30 vacation days and 3 additional vacation days (Christmas eve, new year’s eve, carnival monday)
• Sabbatical options

• Financial benefits
• A generous pension scheme (bAV) in line with our sustainability values
• JobTicket/Deutschlandticket
• Annual bonus scheme based on performance

• Wellness Programs
• Subsidized Urban Sports Club
• Active Break scheme with weekly Yoga sessions
• Health weeks promoting healthy habits in personal and professional life

Ready to join our team?

Then we would be happy to hear from you soon! Please apply via the button below with a meaningful cover letter, CV and any relevant certificates.

We are looking forward to your application and hope to welcome you in our team soon!

We are a company with equal opportunities for everyone and encourage applications from all suitably qualified candidates regardless of age, race, gender or any other criteria that is not a professional qualification for an open position.

About Us

ISCC – International Sustainability and Carbon Certification is a globally applicable and leading certification system designed to enhance traceable, sustainable, deforestation-free, and climate-friendly supply chains. ISCC certifications are widely recognised and cover sustainable agricultural biomass, biogenic wastes and residues, non-biological renewable materials and recycled carbon-based materials. The development and implementation of different certification standards is ISCC’s tool to promote its mission to mitigate climate change and bring more traceability into global markets and supply chains. To date, ISCC holds more than 11,300 valid certificates in 129 countries.

Our close-knit team of dedicated, supportive, and highly motivated professionals at ISCC come from a variety of backgrounds, which contributes to the diverse and dynamic work environment. We all work together with a shared enthusiasm for sustainability and a common objective. We look forward to having you join our team at the ISCC headquarters in Cologne if you think we are a good fit for you.