IT Support Specialist

Ancorius; Menningen; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A Tech Solutions Company in Rheinland-Pfalz is seeking an IT Support Specialist to provide first-level support for employees and clients in a cloud-based environment. The ideal candidate should have experience in IT support, a strong knowledge of Office 365, Azure, and other related applications. Fluency in English and French is mandatory, with German language skills considered an advantage. The position includes responsibilities such as managing user access, coordinating issue resolution, and ensuring compliance with data protection regulations.

Qualifikationen

• Proven experience in IT support or customer service roles.
• Ability to manage user accounts and permissions in cloud systems.
• High degree of discretion and understanding of data confidentiality obligations.

Aufgaben

• Act as first-level support for employees on IT platforms.
• Support clients in customer-facing IT platforms.
• Coordinate with managed service provider for issue resolution.

Kenntnisse

IT support experience

Knowledge of Office 365, Teams, SharePoint

Fluency in English and French

Strong communication skills

Tools

Odoo

Azure services

BOB and Camele’on

Jobbeschreibung

Job Summary

As an IT Support Specialist at Ancorius, you will be the first point of contact for IT support within the company and for customers using our IT platforms. Working in a fully cloud-based environment (Office 365, Azure, Odoo, and mainstream Luxembourg fiduciary applications such as BOB, Camele’on, and others), you will ensure that employees and clients receive responsive, high-quality technical assistance. You will also coordinate with our managed service provider and software vendors to guarantee operational continuity and user satisfaction.

Mission

Your mission is to guarantee seamless daily operations by supporting both employees and clients, bridging communication with suppliers, and ensuring issues are resolved efficiently. Responsibilities include:

• Act as first-level support for employees on Office 365, Azure-based services, Odoo, BOB, Camele’on, and other business applications used in the fiduciary sector.
• Support clients in the use of customer-facing IT platforms (including the client portal).
• Coordinate with our managed service provider for escalation and resolution of infrastructure-related issues.
• Manage user access, account creation, and permissions within cloud environments.
• Ensure proper onboarding and offboarding of employees in IT systems.
• Monitor ticket progress with external suppliers and synchronize communications across vendors.
• Document incidents, resolutions, and recurring issues for knowledge sharing and process improvement.
• Ensure compliance with confidentiality, GDPR, and IT governance requirements.

Required Skills

• Proven experience in IT support or customer service roles.
• Strong knowledge of Office 365, Teams, SharePoint, ODOO, and Azure services.
• Familiarity with business applications such as BOB, Camele’on, and others commonly used in Luxembourg fiduciary environments.
• Experience providing first-level support to both employees and external users.
• Ability to manage user accounts and permissions in cloud systems.
• Strong communication, organizational, and problem-solving skills.
• High degree of discretion and understanding of data confidentiality obligations.
• Mandatory: Fluent in English and French.
• Advantage: German and Luxembourgish language skills.

Nice-to-Have Skills

• Experience in fiduciary, accounting, or financial services environments.
• Knowledge of Luxembourgish data protection regulations (GDPR, NIS2, etc.).
• Familiarity with vendor and supplier management processes.
• Basic knowledge of IT security principles in cloud environments.

Success Metrics

• High user and client satisfaction with IT support services.
• Fast and effective resolution of support requests at first level.
• Support further development and implementation of Odoo.
• Smooth coordination and escalation with managed service providers and software vendors.
• Well-managed onboarding and offboarding processes for employees.
• Compliance with IT security and data protection requirements.
• Proactive contribution to continuous improvement of IT support processes.

Recruitment Process

Our recruitment process includes an initial application review, followed by a phone or video interview with HR. Shortlisted candidates will then be invited for an in-person interview with management and IT representatives. A technical assessment may be included. Candidates will be kept informed at every stage.