IT Support Engineer

TECEZE; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology company based in Berlin is seeking an IT Support Technician to manage the installation and maintenance of desktop computers and peripheral equipment. Responsibilities include troubleshooting hardware and software issues, providing support for audio-visual technologies, and coordinating vendor activities. The ideal candidate should have strong communication skills and a solid understanding of network troubleshooting. This role promises an engaging work environment with a focus on delivering high-quality support to users.

Qualifikationen

• Experience in installing, configuring, and maintaining desktop computers and software.
• Ability to troubleshoot and resolve hardware/software issues.
• Familiarity with DHCP and DNS.

Aufgaben

• Install, configure, and maintain desktop computers and peripheral equipment.
• Provide VIP support for audio-visual and conferencing technologies.
• Document incidents and resolutions for future reference.

Kenntnisse

Desktop computer support

Hardware troubleshooting

Office 365 knowledge

Network troubleshooting

Good communication skills

Jobbeschreibung

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.