IT Support

CoolJobs; Berlin; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A tech-focused company in Berlin is looking for an IT Support professional to manage workstation setups and provide hands-on technical support. This role requires strong customer service skills, reliability, and a proactive approach to problem-solving. Ideal candidates will have basic IT knowledge, including Windows and Office, as well as proficiency in German at a B2 level. Opportunities to assist VIP users and maintain smooth daily operations are part of the job.

Qualifikationen

• Excellent communication skills and a strong customer service mindset are essential.
• Basic IT knowledge covering Windows, Office, and hardware is required.
• B2 level German proficiency is necessary.

Aufgaben

• Provide hands-on user support in the Berlin office.
• Prepare and set up workstations for new employees.
• Connect cables and handle basic hardware tasks.
• Offer phone and in-person support to employees and VIP users.
• Perform simple troubleshooting for laptops, printers, and meeting rooms.
• Ensure smooth daily office operations and respond quickly to ad-hoc requests.

Kenntnisse

Strong customer-service mindset

Professional communication

Reliability

Proactivity

Calm behavior under pressure

Basic IT knowledge (Windows, Office)

Ability to switch between tasks quickly

German B2

Jobbeschreibung

I'm seeking an IT Support professional for a Berlin office who combines excellent customer service with solid basic IT skills. You’ll handle workstation setups, hands-on technical tasks, and day-to-day user support, including VIPs. If you perform well in a dynamic environment and want to play a vital role in keeping the office running, this position is tailored for you.

Project

• hands-on user support in the Berlin office
• preparing and setting up workstations
• connecting cables and handling basic hardware tasks
• providing phone and in-person support to employees and VIP users
• simple troubleshooting (laptops, printers, meeting rooms)
• ensuring smooth daily office operations and reacting quickly to ad-hoc requests

Skills

• strong customer-service mindset and professional communication
• reliability, proactivity, and calm behavior under pressure
• basic IT knowledge (Windows, Office, hardware, printers, meeting rooms)
• ability to switch between tasks quickly
• practical, hands-on approach
• German B2

Nice to have

• experience in hospitality, retail, or fast food