IT Specialist (m/w/x)

Thorlabs; Oberbergkirchen (VGem); Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology company located in Oberbergkirchen is seeking an IT Helpdesk Support professional to manage IT requests and maintain system documentation. The role offers flexible working hours, 30 days of vacation, and benefits such as a company pension scheme and health insurance. Ideal candidates will have helpdesk experience and familiarity with Active Directory administration. Occasional travel may be required.

Leistungen

30 days holiday

Company pension scheme

Health insurance

Support for individual development

Wide range of health and sports activities

Leasing offers (job bike)

Free charging station for e-bikes and e-cars

Annual employee events

Qualifikationen

• Experience with Helpdesk Support.
• Familiarity with Active Directory and server management.
• Strong organizational skills for documentation.

Aufgaben

• Provide helpdesk support for IT requests.
• Administer Active Directory and server applications.
• Maintain IT knowledgebase documentation.

Kenntnisse

Helpdesk Support

Active Directory Administration

Documentation Skills

Process Optimization

Customer Relationship Management

Jobbeschreibung

Responsibilities

• Provide Helpdesk Support for IT requests/issues reported by Tickets/Emails/Walkins/Teams/Telephone and the ones escalated by 1st level support staff.
• Administration of Active Directory Domain, Servers and applications running on them.
• Keeping the Software and Server Infrastructure up to date by patching/updating/upgrading/replacing.
• Provide End-user Trainings and orientation on the IT Resources provided

• Create and maintain documentation in IT Knowledgebase.
• Actively contribute to optimize IT processes.
• Initiate IT Purchase requests and keeping the IT Inventory UpToDate.
• Occasional travel to Thorlabs locations and weekend work would be required.
• Create and maintain excellent relation with Technology Venders and Suppliers.
• Upskill to new technologies that the company can benefit from.
• Willingness to travel upto 25%.

• Flexible working hours (by individual arrangement), 30 days holiday, mobile working
• Offer of company pension scheme & health insurance
• Support for your individual development and career
• Wide range of health and sports activities (Urban Sports Club, company run, etc.)
• Leasing offers (job bike)
• Free charging station for e-bikes and e-cars
• Possibility of a time-out
• Annual employee events and social events

ABOUT US

At THORLABS, we don't just embrace difference - we support it, we celebrate it and we live it for the benefit of our employees, our community and our products. We are proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all. We embrace diversity, actively promote inclusion and welcome applications from everyone. This is also reflected in our values, which we actively live by:

If you have any questions about the application process or our vacancies, please contact our colleague Alexander Winbauer (Human Resources) by email: [e-mail]