IT Service Management Trainee

Advanzia Bank; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A European digital bank is seeking an IT Service Management Trainee for a full-time internship lasting up to 6 months. The role involves supporting the IT Service Desk, managing incidents, and contributing to IT projects. Candidates should be enrolled in or recently graduated with a degree in IT or a related field, possess strong troubleshooting skills, and communicate effectively in English. This position offers a dynamic work environment and numerous opportunities for training and development.

Leistungen

Health programmes

After-work sports & social events

Qualifikationen

• Currently enrolled in or recently graduated with a degree in IT, Computer Science, or a related field.
• Motivated to grow your skills and understand business operations.
• Proactive attitude with strong intercultural skills.

Aufgaben

• Support the IT Service Desk by assisting with IT-related issues.
• Manage incidents and service requests.
• Contribute to ongoing projects from the IT roadmap.
• Get involved in User Administration process.

Kenntnisse

Troubleshooting

Windows 11

Microsoft 365

Teamwork

Communication

Fluent English

Ausbildung

Degree in IT or related field

Jobbeschreibung

IT SERVICE MANAGEMENT TRAINEE

Looking to kick-start your career in IT?

Dive in and get hands-on experience in the world of payments and credit cards, working for an unconventional digital bank in the heart of Luxembourg!

As an IT Service Management Trainee, you’ll be part of our IT Service Desk team, supporting users, solving technical issues, and getting a first look at how enterprise-level IT really works. You’ll collaborate with experienced professionals across the IT department and contribute to projects that keep our business running smoothly.

This opportunity is a full-time internship of up to 6 months. A student visa or authorisation to work in Luxembourg is required. Please apply in English, including your CV, motivation letter, and your availability (start and end date).

ABOUT THE JOB

Your responsibilities

• Get hands-on experience – Support our IT Service Desk by assisting colleagues with IT-related issues, both remotely and on-site.
• Keep things running – Help manage incidents and service requests, register and track tickets, and make sure users get the support they need.
• Collaborate & learn – Work closely with IT teams across the bank and contribute to ongoing projects from our IT roadmap.
• Take ownership – Get involved in User Administration process and help review or improve procedures to make our Service Desk even better.

ABOUT YOU

Your background, skills and personality

• Fresh grad, student or degree in hand? – You’re currently enrolled or recently graduated in IT, Computer Science, Information Technology Engineering, or a related field.
• If you’ve finished your higher education or bachelor’s degree, make sure this internship takes place within 12 months of your graduation.
• Tech-savvy & helpful – You’re the first person people turn to when something’s not working. You enjoy troubleshooting, finding solutions, and helping others. You know your way around Windows 11, Microsoft 365, Teams and SharePoint.
• Curious & eager to learn – You’re motivated to grow your skills and understand how IT supports business operations.
• Team player & communicator – You work well with others, communicate clearly, and bring a positive, proactive attitude with strong intercultural skills.
• Language lover – Fluent in English? Perfect, it’s our corporate language! French, German or other languages are a plus.

ABOUT ADVANZIA | The European digital bank

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success.

We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes and after-work sports & social events available to all members of TeamAdvanzia.