Inside Sales Representative – Renewal Specialist

Fortinet, Inc.; Frankfurt; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading cybersecurity firm is seeking an Inside Sales professional in Frankfurt. This role involves planning and analyzing renewal business, collaborating with the sales team, and ensuring effective communication with customers. Applicants should possess excellent customer service and analytical skills, proficiency in German and English, and familiarity with MS Office applications. The company values diversity and provides equal employment opportunities.

Qualifikationen

• Experience supporting a Sales Team in IT industry preferred.
• Goal-oriented with ability to work in fast-paced environments.
• High degree of proficiency with MS Office applications.

Aufgaben

• Plan, execute, track and analyze renewal business.
• Establish a process to manage renewal contracts.
• Cooperate with sales team to promote up-sell opportunities.
• Contact customers to ensure timely renewal process.
• Report on progress of renewal contracts.
• Manage customer requests.
• Prepare forecasts of contract renewal bookings.

Kenntnisse

Customer service skills

Communication skills in German/English

Proficiency with MS Office

Negotiation skills

Analytical skills

Ability to work in a fast-paced environment

Attention to detail

Team collaboration

Proactivity

Project management skills

Tools

MS Excel

MS PowerPoint

Jobbeschreibung

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Job Info

• Job Identification 20831
• Job Category Inside Sales
• Posting Date 10/20/2025, 02:20 PM
• Job Schedule Full time

Job Description

Location: office Frankfurt

Responsibilities:

• Planning, executing, tracking and analyzing our renewal business
• Establishing a framework and process to track, manage and maximize renewal contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Contacting and follow-up with customers and partners to ensure a timely renewal process – always aligned with Account Manager
• Periodically reporting on progress of current contract renewals
• Managing customer requests
• Preparing forecasts of contract renewal bookings
• Demonstrating key functionality to promote up-sells at existing accounts
  

Required Skills:

• Experience with supporting a Sales Team ideally within the IT Industry – security and or
• networking sector
• Goal orientated and self-confident with the ability to work in a fast-paced environment
• Excellent customer service and communication skills (in German / English)
• High degree of proficiency with MS Office applications (especially Excel and PowerPoint)
• Confidence and excellent negotiation skills
• Ability to analyze numbers effectively
• Excellent attention to detail and a commitment to both accuracy and quality
• Demonstrated ability to work independently as well as in a team environment
• Proactive and energetic
• Ability to handle multiple projects at the same time

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.