Information Technology Service Management Consultant

Adaptavist; München; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology consultancy based in Munich is seeking an ITSM Technical Consultant to craft smart service solutions using Atlassian products. The role involves consultancy, configuration, and delivery of ITSM solutions while fostering client relationships. Proficiency in German and English is required. This position is remote-first and emphasizes a supportive work culture with flexible benefits.

Leistungen

Flexible work options

Work-life balance benefits

Diverse and inclusive culture

Qualifikationen

• Proven experience in consulting with a strong focus on the Atlassian toolset.
• Ability to drive customer relationships and deliver high-quality solutions.
• Knowledge of ITIL and its application in ITSM and ESM.

Aufgaben

• Collaborate with clients to gather and analyze requirements.
• Configure advanced technical solutions to meet client requirements.
• Support pre-sales activities by defining scope and providing estimates.

Kenntnisse

Consulting

German proficiency

English proficiency

Leadership

Collaboration

Tools

Jira Service Management

Opsgenie

REST APIs

Jobbeschreibung

Overview

The Adaptavist Group is a global family of companies helping businesses be better today and tomorrow by delivering enterprise software, tailored solutions, and quality services across ecosystems including Atlassian, AWS, Slack, GitLab, monday.com and ServiceNow.

We offer a trusting, flexible, remote-first way of working and a range of benefits that support work-life balance.

The role

As our ITSM Technical Consultant, you will craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, and expand to new platforms as we grow. Your week will include discovery calls, whiteboard brainstorming, and deep configuration sessions. You may sketch integrations that save time on tickets or draft proposals that win client trust before a project kicks off.

You will lead engagements from first hello to final success, build honest relationships, and continually refine our playbook to improve tomorrow’s work. If you seek autonomy, variety and the thrill of turning messy processes into smooth flows, this is your role.

What you’ll be doing

ESM / ITSM Solution

• Consultancy

Collaborate with clients to gather and analyze requirements, leveraging ITSM and Atlassian products to propose tailored solutions. Act as a trusted advisor on ITSM and ESM best practices using the ITIL framework. Develop high-level architecture and implement delivery approaches, adapting solutions to the client’s needs. Configure advanced technical solutions to meet client requirements or complex processes such as Assets Management, System integrations, and task automations. Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as ServiceNow. Support pre-sales activities by defining scope, providing estimates, and contributing to high-level solution design. Travel to client sites for key meetings and/or events.

Solution Implementatio n and Delivery

Configure Atlassian solutions, including portals, request types, workflows, automation, asset schemas, and API connectors. Implement core ITIL processes such as service requests, incident management, change management, and problem management. Implement more advanced ITSM systems, focusing on asset management or event and incident management using tools like Opsgenie and Assets. Integrate Atlassian products with other systems via REST APIs. Occasionally manage migrations as part of broader implementation projects.

Essential

German and English proficiency is a must. Proven experience in consulting with a strong focus on the Atlassian toolset. Ability to autonomously lead engagements, drive customer relationships, and deliver high-quality solutions. Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses. Knowledge of ITIL and its application in ITSM and ESM. Ability to effectively communicate with stakeholders and present solutions. Experience supporting pre-sales, particularly early in the sales cycle and in fixed-price packaged offerings. Ability to thrive in a consulting environment, contributing to business development, securing contracts, and ensuring billability through time management. An ability to think innovatively to develop new offerings. Strong collaboration and team-play skills.

Desirable

• Experience with web integration using REST APIs
• Scripting experience with Groovy or Python
• Pre-sales experience
• Experience with requirements gathering and analysis
• Understanding of non-functional requirements for scalability, availability, and security

Not ticking every box? That’s totally okay. We welcome applicants from diverse backgrounds and encourage you to apply even if you don’t meet every requirement.

Drop us your application—we’d love to hear from you!

What to expect

We provide information to help you prepare for an interview at TAG and guidance to ease pre-interview anxieties. You can read our resources here.

Equal opportunities

We are committed to promoting a diverse and inclusive community. We encourage all qualified applicants regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage or civil partnership. We offer family-friendly policies and flexible work options. If you have questions, please ask us.

Check out our WORK180 page and our Flexa page. We look forward to your application!