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A healthcare services company in Germany is seeking a dedicated Hospitality Manager to oversee staff and ensure exceptional customer service. The role involves managing supplies, addressing guest complaints, and conducting staff evaluations. Candidates should have 2 to 7 years of relevant experience and a graduate degree. This is a full-time position based in the office.
Supervising staff members and communicating the importance of customer satisfaction.
Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
Maintaining a high standard of customer service according to company operating procedures.
Attending to any complaints logged by guests in a professional and timely manner.
Performing monthly evaluations of staff members according to performance and participation.