[Hiring] Conversation Designer @Kata.ai

Kata.ai; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading Conversational AI company is hiring a remote Conversation Designer to create engaging chatbot experiences. The role involves translating business needs into conversation media and optimizing chat features. Ideal candidates will have expertise in conversation design and strong communication skills in both Bahasa Indonesia and English. This position offers a flexible working environment and valuable learning opportunities in the conversational AI industry.

Leistungen

Flexible working hours

Learning experience in the AI industry

Qualifikationen

• Experience in copywriting, dialogue design, or scriptwriting.
• Excellence in Bahasa Indonesia and strong communication skills.
• Knowledge of conversational bots and user-centric design principles.

Aufgaben

• Translate business requirements into conversation media.
• Work with bot builders to implement conversation design.
• Optimize existing features in the chatbot.

Kenntnisse

Copywriting

Dialogue design

User-centric design

Communication

Content creation

Jobbeschreibung

Overview

Sep 21, 2025 - Kata.ai is hiring a remote Conversation Designer. Location: Indonesia.

Company Description

Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual friend) for major corporations in Indonesia across different kinds of industries such as Unilever (FMCG), Telkomsel (Telco), Bank BRI (Financial Services), and Alfamart (Retail).

The company’s proprietary Kata Bot Platform can be leveraged to create feature-rich chatbots on top of Kata.ai’s robust and scalable AI technology platform, ensuring company of any size can easily build their own chatbot on any messaging platform. With this platform, it is now possible for the business to focus on designing engaging interaction for their customers, while Kata.ai handles all the technology aspects of the chatbots.

Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line. In 2020, the company received Series-B funding from TransPacific Technology Fund and MDI Venture.

Job Description

• Translating business requirements into conversation media
• Work closely with a bot builder to implement your conversation design
• Prepare copywriting of chatbot
• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)
• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)
• Mastering Conversation Design & Persona Design, you may need to present your recommendation to the internal Kata team, or clients as well

Qualifications

• Experienced in copywriting, dialogue design, conversation design, scriptwriting, or similar role
• Skills required in content creation, scriptwriting, blogging, product design, and/or UX
• Excellence in Bahasa Indonesia (English is a big plus) in formal and casual manner and generally strong at oral and written communication
• A clear understanding of user-centric design and communication principles
• A creative mind with a capacity and willingness to deliver in a fast-paced environment
• Knowledge of the current uses of conversational bots in general (locally or globally)
• Experience in client-facing roles in creative/marketing/advertising agency is a plus
• Additional design and/or software development skills are a plus

Additional Information

To apply directly, you can click the following link: https://katrecs.kata.ai/?cp=kata.ai

We value a flexibleworking hour for our employees.

The most important is we provide alearning experience in Conversational AI Industry.