Help Desk Support Specialist

Peraton; Wiesbaden; Vor Ort; EUR 57.000 - 92.000; Vollzeit

Zusammenfassung

A technology and security company seeks a Help Desk Support Specialist in Wiesbaden, Germany. The ideal candidate will provide IT support for desktops, manage user accounts in Active Directory, and ensure high customer satisfaction. A Bachelor's degree and relevant experience are required. The position offers a salary range of $66,000 - $106,000 and requires an Active DOD Secret Clearance.

Qualifikationen

• Demonstrable experience in hardware and software desktop support.
• Active DOD Secret Clearance required.
• Knowledge of system administration.

Aufgaben

• Perform IT support for desktops, laptops, and associated devices.
• Maintain high customer satisfaction by addressing customer needs.
• Analyze and troubleshoot IT system faults.

Kenntnisse

Windows Desktop Support

Active Directory Administration

Customer Service Skills

Communication Skills

Technical Problem-Solving

Ausbildung

Bachelor's degree (or equivalent experience)

Tools

Microsoft Active Directory

Microsoft Windows 11

MS Office

Jobbeschreibung

Responsibilities

We are hiring for an onsite Help Desk Support Specialist in Wiesbaden, Germany (Non - TESA).

What you’ll do:

• Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.
• Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.
• Process NIPR, SIPR & VPN account requests.
• Primary point of contact for processing IT tickets assigned.
• Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying or updating properties or groups. Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues. Includes creating or update existing 119/trouble tickets.
• Install and configure Army NIPR/SIPRNet images on computers.
• Perform hardware/software additions, moves, and changes.
• Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).
• Participate in mobility administration as needed by the organization (iPhones).
• Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.
• Provide weekly and monthly status reports documenting work performed.

Customer Relationship:

• Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements.
• Visit customers’ offices to support the customers as necessary.
• Respond to service, product, technical, and customer questions.
• Excellent communication and customer service skills.

Qualifications

What you’ll need:

Demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware and software desktop support in an enterprise setting. Demonstrable experience in Windows 111 Professional, and Microsoft Active Directory.

• 2 years with BS/BA; 0years with MS/MA; in lieu of degree, 6 years of applicable experience with no degree will be acceptable.
• Knowledge of system administration and technical practices to resolve customer IT problems.
• Ability to demonstrate good oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Active Directory Administration.
• Windows Desktop Support and MS Office Support.

Clearance needed:

• Active DOD Secret Clearance.

Certifications required:

• Computing Environment certification (Windows 11 can be done during on-boarding).
• Active IAT II certification (Comptia Security+).

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.