Head of Strategic Key Account Management (m / f / d)

Novartis Deutschland; München; Vor Ort; EUR 125.000 - 150.000; Vollzeit

Zusammenfassung

A leading pharmaceutical company is seeking a Head of Strategic Key Account Management in Munich. The role involves leading the Key Account Management organization, driving strategic growth, and ensuring client satisfaction. Candidates should have extensive experience in the industry, strong negotiation skills, and a proven track record in account management. The position offers a competitive salary and opportunities for professional development.

Leistungen

Modern company pension scheme

Childcare facilities

Learning and development options

Flexible and remote working options

Qualifikationen

• Minimum 10 years of experience in the pharmaceutical or biotech industry.
• Proven success in managing strategic key account projects.
• Strong mindset with a winning attitude.

Aufgaben

• Develop and implement overall KAM strategy.
• Drive account planning and growth strategies.
• Lead and develop the KAM team.

Kenntnisse

Negotiation skills

Leadership

Communication

Cross-functional collaboration

Client empathy

Data-driven mindset

Ausbildung

University degree in business or life sciences

Jobbeschreibung

Overview

Head of Strategic Key Account Management (m / f / d)

Join to apply for the Head of Strategic Key Account Management role at Novartis Deutschland.

To lead and develop the Key Account Management organization, drive strategic growth of globally distributed key accounts, and ensure seamless client experience and strong internal alignment to achieve business objectives (2 bn USD business). A strong focus on contract improvements and contract alignments to meet Novartis interests and maximize Novartis business options.

Location: Schaftenau, Tirol, Austria; OR Munich, Bavaria, Germany.

Key Responsibilities

• Develop and implement overall KAM strategy aligned with corporate objectives.
• Segment accounts and define tailored strategies per segment.
• Drive account planning and growth strategies for top accounts and strengthen and maintain relationships at senior levels in client organizations with strong focus on KAM topics.
• Act as escalation point for major accounts to ensure high satisfaction and resolution of issues.
• Align closely with Project Management, Technical, Manufacturing, Quality, and other functions like regulatory teams to deliver on commitments and ensure KAMs act as “client champions” internally.
• Identify upselling and cross-selling opportunities in close alignment with BD Heads to maximize business options and contribute to commercial forecasting and revenue growth plans.
• Lead, coach, and develop the KAM team to build strong commercial capabilities and client-focused mindset and set and monitor clear KPIs and performance objectives.
• Track account performance (financials, satisfaction, growth metrics) and regularly report to the CCO and executive team on account health and strategic initiatives.

Minimum Requirements

• University degree in business, life sciences, or equivalent; strong legal background is a plus.
• Minimum 10 years of experience in the pharmaceutical / biotech / CDMO industry with proven negotiation experience and dispute management skills.
• Strong mindset with a winning attitude.
• Proven success in managing strategic key account projects, ideally with strong experience in ESO.
• Strong leadership and people development skills and strategic thinking and long-term planning ability.
• Excellent communication, negotiation and influencing skills.
• Strong cross-functional collaboration mindset.
• High emotional intelligence and client empathy.
• Data-driven and results-oriented.

For Candidates Applying In Austria

In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. The minimum salary for this position in Austria is € 113,701.28 EUR (full-time). The actual salary will be higher based on experience, qualifications and individual competencies. We are open to part-time and job-sharing models and support flexible and remote working where possible.

Commitment To Diversity & Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other to achieve breakthroughs that change patients’ lives.

Company & Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Pharmaceutical Manufacturing