Head of Store Performance & Operations (m / f / d)

Westwing Home & Living; München; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A premium retail company located in Munich is seeking a Head of Store Performance & Operations. You will lead store operations and drive growth strategies while inspiring and mentoring Store Managers. The ideal candidate has over 5 years of experience in premium retail leadership and is proficient in both German and English. This role offers flexible working arrangements with a focus on operational excellence and a positive team environment.

Leistungen

30 days paid vacation

Flexible working mode

Health and wellbeing offerings

Company daycare available

Discounts on products

Qualifikationen

• 5+ years of experience in a leadership role within premium/luxury retail.
• Strong hands-on mentality with strategic thinking abilities.
• Excellent communication and interpersonal skills.

Aufgaben

• Lead and oversee Store performance and daily operations.
• Develop and implement strategies for business growth.
• Provide guidance and mentorship to Store Managers.

Kenntnisse

Leadership skills

Store processes understanding

Problem-solving

Communication skills

German language proficiency

English language proficiency

Tools

PowerPoint

Excel

Word

Jobbeschreibung

JOIN OUR TEAM

As Head of Store Performance & Operations ,you will lead and oversee the performance and daily operations of our Stores and drive operational excellence. This high-impact role offers a steep development path in a StartUp-like setting. You will lead the Store Managers and work closely with our cross-functional teams to align processes, solve operational issues, and support the scalable growth of our Stores business.This position is unlimited and based in Munich or remote .

WHAT YOU'LL DO

• developing and implementing strategies that drive business growth, brand awareness, Store experience and operational excellence
• building, standardising and optimising all core Store processes
• leading, inspiring, and developing the Store Managers to enhance their capabilities and drive Store performance, fostering a positive and collaborative work environment
• providing guidance, mentorship, and training to ensure the teams deliver exceptional customer experience and achieve their targets
• managing budgets and financial performance, analysing sales data and costs to optimize profitability
• developing and overseeing the day-to-day Store operations and ensuring compliance with all company policies and procedures
• supporting the planning and opening of new Stores, especially related to staffing, training and ensuring that new Stores transition smoothly into operations
• helping with sustainability initiatives and managing the maintenance of Store facilities

YOU COME WITH

• proven experience (5+ years in a leadership role) as Operations Manager or Area Manager or in a similar role within the premium / luxury retail industry (ideally home & living or fashion)
• strong leadership skills with a track record of successfully leading teams to achieve sales and operational excellence
• in-depth understanding of Store processes related to administration, training, people management, and logistics as well as experience with property management
• strong hands-on mentality and a high degree of team spirit andorganisationalskills, strategic thinker with a commercial mindset
• excellent communication and interpersonal skills, with the ability to motivate and inspire teams
• strong problem-solving and decision-making abilities, with a focus on driving results
• flexibility to travel to various Store locations as required
• proficient in PowerPoint, Excel, Word, etc.
• excellent German and English skills (written and spoken)

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get :

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions
• flexible working mode : roughly 60% remote, 40% in-office working policy
• up to 4 weeks temporary work-from-anywhere per year
• 30 days of paid vacation per year
• a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more
• health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more
• discounted green mobility options with public transport or JobRad
• company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich
• subsidized company pension scheme
• “Social Impact Day” to use for doing good for environment and / or society