Head of IT (m/w/d)

hallo theo München GmbH; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A dynamic IT company in Berlin seeks a professional to lead cloud migrations and ensure operational excellence. You will mentor teams, streamline processes, and drive effective IT operations. The ideal candidate has significant experience in IT migrations within hybrid environments, a proven track record in operational metrics, and fluency in German and professional English. This role promotes ownership and collaboration across teams.

Qualifikationen

• Senior experience in hybrid/multi-site environments.
• Proven track record on SLA/MTTR/CSAT and clean cutovers.
• Strong change/risk control and documentation habits.
• Ability to simplify complexity for non-IT stakeholders.

Aufgaben

• Own migrations and tenant alignment in IT operations.
• Ensure smooth cutovers and operational reliability.
• Coach teams and improve service quality.
• Manage documentation and incident/post-mortems.

Kenntnisse

Experience with migrations (local-to-cloud & tenant alignment)

IT Operations

Sys-Ops

Fluency in German

Professional English

Jobbeschreibung

Your Mission

You’ll own our shift from local, server-centric setups to a cloud-first reality - and make it visible in colleagues’ day-to-day work across our sites. Aligned with the Director of IT, you drive end-to-end delivery: turn complex migrations into smooth cutovers, keep operations dependable, and uphold pragmatic, auditable platform standards. As a trusted sparring partner and hands‑on lead (no line management), you mentor teammates, steer partners to outcomes, and practice thoughtful extreme ownership so the right improvements ship, stick, and scale.

Your Responsibilities

Projects: M&A Local-to-Cloud & Tenant Alignment

• Scope & deliver migrations (identities, devices, data/permissions, mail/collab) incl. waves, cutover, rollback, hypercare.
• Execute local-to-cloud moves and quiet tenant alignment (incl. Microsoft) with clear acceptance & risk logs.
• Provide decision‑ready updates; hand over cleanly to run‑ops with reusable playbooks.

IT Operations

• Own ITSM (incident/request/change), catalogue/KB, KPI dashboard; turn signals into improvements.
• Run endpoint lifecycle (zero‑touch, baselines, encryption/patch, inventory/returns).
• Ensure Day‑1‑ready JML, tidy collaboration spaces, light guardrails vs. shadow IT.

SysAdmin / Sys‑Ops

• Operate IDP/SSO (roles, access reviews, least‑privilege, automated provisioning).
• Maintain baselines, monitoring/alerts, stable integrations (HR ↔ IDP/ITSM/DMS).
• Embed security hygiene (EDR, patch/backup rhythms, restore tests) and GDPR/NIS2 evidence.

Leadership & Enablement (hands‑on, measured)

• Set near‑term priorities; coach IT‑Ops/Sys‑Ops; steer partners to outcomes.
• Raise the bar on documentation, runbooks, service quality, incident/post‑mortems.
• Partner with the Director of IT on data‑driven sequencing (stabilise → standardise → scale).

Preferred Background

Must‑have

• Senior experience spanning migrations (local‑to‑cloud & tenant alignment), IT Ops, and Sys‑Ops in hybrid/multi‑site environments.
• Proven lift on SLA/MTTR/CSAT, endpoint compliance, and clean cutovers; strong change/risk control and documentation habits.
• Practical leadership of small internal teams and external partners (prioritisation, coaching, clear acceptance criteria).
• Solid grasp of permission models, retention/classification, access reviews, backup/restore evidence, and privacy obligations.
• Ability to distil complexity into decision‑ready options and to drive adoption with non‑IT stakeholders.
• German fluent; English professional.

Nice‑to‑have

• Document management governance (permissions, retention, audit trails) and self‑service enablement.
• Light automation/scripting for provisioning/reporting; capacity/cost visibility and simple ROI framing.
• Participation in restore/DR exercises; familiarity with branch/field operations and vendor consolidation.

Why join us

At hallo theo you’ll see your work matter quickly: you’ll turn complex migrations into smooth cutovers, lift operational reliability, and keep platforms tidy and auditable across offices and on‑site teams. You’ll coach a capable team, partner closely with leadership, and simplify how we work. We value clarity, craftsmanship, and results - and we expect thoughtful extreme ownership that balances autonomy with crisp alignment, so the right things ship and stick.