Head of Global Bioprocess Service (m/w/d)

Eppendorf; Remote; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A leading life sciences company in Jülich, Germany is seeking a Service Manager to lead their global Bioprocess Service and Customer Support organization. The ideal candidate will have a university degree and a proven track record in managing international service teams. You will design and implement sustainable service strategies and ensure effective complaint management. This role offers meaningful work, 30 vacation days, and the flexibility to work remotely, making a balanced work-life a priority.

Leistungen

Thirty vacation days

Flexible working hours

Employer-funded retirement plans

Job bike

Public transport subsidies

Qualifikationen

• Proven track record of building and leading international service organizations (>50 employees).
• Solid understanding of sales, marketing, and distribution management in life science industry.
• International leadership experience in matrix organizations and multicultural teams.

Aufgaben

• Lead, manage and develop the global Bioprocess Service and Customer Support organization.
• Design and implement a sustainable global service strategy and new business models.
• Ensure effective global complaint management and timely solutions for customer issues.

Kenntnisse

Leadership

Strategic thinking

Communication skills

Intercultural competence

Analytical skills

Ausbildung

University degree in engineering, industrial engineering, or business administration

Jobbeschreibung

Your challenges

• Lead, manage and develop the global Bioprocess Service and Customer Support organization

• Design and implement a sustainable global service strategy and new business models

• Manage and further develop international service teams (Field Service, Technical Support, Product Support)

• Ensure effective global complaint management (Level 1–3) and timely solutions for customer issues

• Build and transfer application know-how within the service organization, incl. global training for customers and service staff

• Drive new service concepts and business models to maximize recurring revenue streams

• Define and implement worldwide service policies, procedures, and quality standards in close collaboration with R&:D, Logistics, Production, Marketing, Sales, and Portfolio teams

• Represent and position Bioprocess Service internally and externally

Your expertise

• University degree in engineering, industrial engineering, or business administration

• Proven track record of building and leading international service organizations (>50 employees)

• Solid understanding of sales, marketing, and distribution management, ideally within the life science / lab equipment industry

• International leadership experience in matrix organizations and multicultural teams

• Very good command of English, German skills are an advantage

• Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation

• Excellent communication skills, intercultural competence, and motivational leadership style

Your benefits at Eppendorf

• Your work is meaningful. Together we contribute to improve human living conditions.

• We offer you creative freedom with a strong, international premium brand in the life science industry.

• Thirty vacation days per year and company‑regulated special leave days are a given with us.

• With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work‑life balance.

• We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.

• We provide you with a variety of social benefits, such as additional employer‑funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.

• To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.

• With us, you will find a diverse, open‑minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.