Guest Service Assistant (m/f/d)

Primestar Hospitality GmbH; Frankfurt; Vor Ort; EUR 30.000 - 35.000; Vollzeit

Zusammenfassung

A leading hospitality company in Frankfurt is looking for a front office team member. Your role involves ensuring smooth operations, greeting guests, and maximizing revenue through upselling. We're looking for individuals with a positive attitude and strong communication skills. Join us for excellent training and development opportunities, flexible work schedules, and a supportive team environment.

Leistungen

25 days vacation

Employee catering

Flexible work schedule

Professional clothing provided

Qualifikationen

• Very good communication skills required for guest interactions.
• High level of customer service commitment necessary.
• Must have a professional and well-groomed appearance.

Aufgaben

• Greet and check in guests following Hilton standards.
• Serve as key contact for guests, managing inquiries and complaints.
• Maximize revenue through upselling and marketing programs.

Kenntnisse

Positive attitude

Very good communication skills

High commitment to customer service

Ability to work independently and in a team

Initiative and ability to implement new ideas

Jobbeschreibung

Who are we?

The Hampton by Hilton Frankfurt Airport is located directly in the new Gateway Gardens business district and is directly connected to Frankfurt International Airport. Only 20 minutes away you will find everything that makes the city so worth seeing. We offer our guests free breakfast as well as free WiFi. Furthermore, the hotel has 34 underground parking spaces, a 24/7 HUB bar with a snack area and a round-the-clock fitness area. Become part of our community!

What does your everyday look like?

Ensure the smooth operation of the front office in accordance with Hilton Worldwide standards as well as house standards. This includes:

• Greeting and checking in guests as well as assisting with group travel arrangements.
• Check-out departing guests using the hotel's proprietary system
• Serve as a key contact person for guests and respond efficiently to inquiries and complaints
• Be constantly informed of all hotel products, services, rates and special promotions, as well as current VIPs and special events
• Maximize revenue through upselling and marketing programs
• General telephone duties as well as taking reservations
• Professional demeanor, especially with regard to hospitality and guest services
• and adherence to Hilton standards
• Responsible handling of incoming payments

Who are you?

We are primarily interested in your personality, and we will be happy to teach you any knowledge or skills that you may still be lacking. Be creative in your application or take a "classic" approach - in any case, we look forward to meeting you.

• positive attitude and very good communication skills
• high commitment to customer service
• well-groomed appearance
• independent work and teamwork
• very good communication skills, confident, professional attitude
• high degree of self-organization and commitment
• initiative, ability to bring in and implement new ideas convincingly

Why us?

• The flair of the international Hilton Worldwide hotels in a friendly team
• Excellent training and development opportunities
• 25 days vacation
• Employee catering
• Professional clothing is provided and cleaned by the hotel
• Flexible work schedule
• Worldwide accommodation in Hilton hotels at very attractive employee rates
• We enable you to gain international experience by means of transfers