Guest Relations Partner (Remote)

The Flex; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic hospitality company in Berlin is seeking a Guest Relations Partner to ensure every guest feels supported and welcomed throughout their journey. This role combines empathy and operational precision to deliver exceptional service experiences. The ideal candidate will have experience in hospitality, excellent communication skills, and be tech-savvy to use various digital tools. This remote-first position offers attractive salary and performance-based incentives.

Leistungen

Competitive salary

Performance-based incentives

Remote-first culture

Career growth opportunities

Aufgaben

• Serve as the main point of contact via chat, email, and phone.
• Coordinate check-ins, checkouts, verifications, and local requests.
• Own problems from start to finish, finding creative solutions.
• Anticipate guest needs and provide timely updates.
• Collect guest feedback, identify patterns for improvement.
• Work closely with Operations, Product, and Tech teams.

Kenntnisse

Excellent written and verbal communication in English

Experience in hospitality or customer service

Tech-savvy with PMS and CRM

Calm and solution-oriented

Detail-focused and proactive

Jobbeschreibung

About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.

We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.

🎯 The Role

As a Guest Relations Partner, you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout.

You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency.

This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.

⚙️ Key Responsibilities

Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.

Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.

Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.

Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.

Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.

Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.

🧠 What You Bring

• Excellent written and verbal communication in English (French or other languages are a plus)
• Experience in hospitality, customer service, or short-term rentals
• Tech-savvy — confident with PMS, CRM, and digital communication tools
• Calm, empathetic, and solution-oriented, even in high-pressure situations
• Detail-focused, proactive, and genuinely passionate about people and service

🌍 Why Join The Flex

Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.

Grow Fast – Be part of a rapidly scaling company with real career progression.

Global Collaboration – Work with a diverse, high-performing international team.

Remote-First Culture – Work from anywhere; we value outcomes, not office hours.

Competitive Rewards – Attractive salary plus performance-based incentives.

🧩 The Flex

We’re not just another property company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection.

If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you.

#LI-Remote