GUCCI - Client Advisor (m/w/d)

GG Luxury Goods GmbH; Düsseldorf; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A luxury retail company in Düsseldorf is seeking a Client Advisor to provide exceptional service and drive sales. You'll be responsible for building strong customer relationships, achieving sales targets, and promoting brand values. The ideal candidate has 1-2 years of experience in luxury fashion sales, excellent communication skills, and the ability to work in a fast-paced environment. This full-time position starts on October 1, 2025.

Qualifikationen

• 1-2 years of experience in luxury fashion sales or customer service.
• Ability to exceed sales goals and drive results.
• Excellent communication and multitasking skills.

Aufgaben

• Achieve individual and store sales goals.
• Provide exceptional customer service.
• Capture customer data to enhance relationships.

Kenntnisse

Luxury fashion sales experience

Communication skills

Customer relationship building

Organizational skills

Jobbeschreibung

Role Mission

The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, and enhance and develop the business.
• Provide an exceptional customer service experience by exceeding expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
• Capture meaningful customer data according to the Company tools (CRM) for the purposes of connecting with the client, building relationships and personalizing future client development opportunities.
• Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment.
• Maintain security standards within the store to ensure safety of customers, colleagues and merchandise.
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
• Contribute to the daily operations of the store by maintaining a neat and organized stock room and understock.
• Adhere to Gucci Image standards and guidelines; follow all company policies and procedures.

Key Requirements

• 1-2 years of luxury fashion sales experience preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with customers and colleagues.
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously.
• Strong organization and follow-up skills are essential; accuracy and attention to detail are needed.
• Candidate should be team-focused with a desire to collaborate effectively.
• Ability to work in a fast moving and dynamic environment; high flexibility and ability to adapt to different customers.
• Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays.

Job Type

Fixed Term (Fixed Term)

Start Date

2025-10-01

Schedule

Full time

Organization

GG Luxury Goods GmbH