Global Adoption & Change Consultant

SoftwareONE; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology service provider in Berlin seeks an Adoption & Change Consultant. You will shape and deliver impactful change by supporting Microsoft 365 and Copilot adoption initiatives. The ideal candidate will have strong Microsoft 365 knowledge, excellent communication skills, and experience in managing organizational change linked to technology implementations.

Qualifikationen

• Strong knowledge of Exchange, Teams, OneDrive, SharePoint, and Office 365.
• Practical experience with Copilot features within Microsoft 365.
• Proven experience in supporting and managing organisational change linked to new technology implementations.
• Ability to engage effectively and professionally with clients.

Aufgaben

• Deliver ACM services focused on end-user engagement during transformation.
• Design activities to increase user involvement with Microsoft 365 and Copilot.
• Build strong relationships with clients and act as a trusted advisor.
• Contribute to the continuous improvement of service offerings.
• Maintain strong relationships with key stakeholders for project success.

Kenntnisse

Microsoft 365 Knowledge

Adoption & Change Management

Excellent communication skills

Client engagement

Project management

Self-motivated and collaborative

Jobbeschreibung

Why SoftwareOne?

SoftwareOne is in the middle of an exciting transformation journey, becoming a global platform, solution, and technology service provider. We offer solutions to help organisations transform their technology landscape and optimise technology investments in a software-defined and cloud-first world. We have a legacy of trusted partnership with 65,000+ customers globally.

The role

Join our team as an Adoption & Change Consultant and play a key role in shaping and delivering impactful change across our global customer base. As part of SoftwareOne’s Microsoft Center of Excellence, you will support the design and execution of Adoption & Change Management (ACM) services that empower organisations to fully embrace Microsoft 365 and Copilot technologies.

Your mission will be to drive successful user adoption by blending strategic change management expertise with a deep understanding of Microsoft solutions. You’ll work with experts across our global Microsoft CoE, collaborating on large-scale transformation programmes and helping clients unlock the full value of their Microsoft investments.

Main responsibilities:

• Adoption & Change Management Projects: Deliver ACM services focused on end-user engagement during transformation and adoption initiatives around Microsoft 365 and Copilot. Develop and execute communication and training plans to drive user adoption.
• End-user Engagement: Design and lead activities that increase user involvement and maximise usage of Microsoft 365 and Copilot.
• Client Relationships: Build strong, empathetic relationships with clients, acting as a trusted advisor and representing the voice of the user.
• Service Development: Contribute to the design and continuous improvement of professional services and consulting offerings related to Microsoft 365 and Copilot.
• Stakeholder Management: Maintain strong relationships with key stakeholders, including at C-level, to ensure alignment and project success.
• Documentation: Create and maintain comprehensive documentation covering service design, delivery processes, and best practices.
• Knowledge Sharing: Stay informed about the latest trends and best practices in Copilot technologies and share knowledge across the team and community.
• Sales Collaboration: Partner with the sales team to identify and develop new opportunities. Support project scoping and estimation based on ACM services.
• Project Involvement: Participate in a variety of transformation projects to gain hands-on experience with Microsoft 365, Copilot, and broader change management practices.

What we need to see from you

• Microsoft 365 Knowledge: Strong knowledge of Exchange, Teams, OneDrive, SharePoint, and Office 365. Experience with Copilot for M365 is desirable, especially given current focus on Copilot-related projects.
• Copilot for Microsoft 365: Practical experience with Copilot features and their adoption within the Microsoft 365 ecosystem.
• Adoption & Change Management: Proven experience (minimum 2 years) in supporting and managing organisational change linked to new technology implementations.
• Excellent communication skills, with the ability to engage effectively and professionally with clients in a service-oriented manner.
• Client engagement: Strong interpersonal skills with the ability to understand client needs and align services accordingly.
• Self-motivated and collaborative, with solid organisational and time-management capabilities.
• Project management: Able to manage multiple projects simultaneously in a fast-paced environment.
• Languages: Proficiency in other languages would be beneficial.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments during the recruitment process, email [e-mail]. Please include the role and your country location. A team member will discuss your needs and accommodation options. Any information shared will be stored securely in line with GDPR.

At SoftwareOne, we are committed to equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also encourage experienced individuals returning from career breaks to explore our SOAR program.