German-speaking Technical Support Specialist to Munich, Germany

Nordic Jobs Worldwide; München; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading recruitment agency is searching for a Technical Support Specialist in Munich. The role involves managing technical assistance for a luxury automotive brand, supporting teams, and ensuring customer satisfaction. Candidates must hold a valid driving license and have C1 level German and English skills. The position offers opportunities for growth and comprehensive training programs.

Leistungen

Comprehensive training platform

Mental health programmes

Varied tasks

Qualifikationen

• Valid Class B driving licence is mandatory.
• C1 level proficiency in German and English.
• Experience with software/OS installations and support.

Aufgaben

• Manage team performance and ensure SLAs and KPIs are met.
• Coach and support the onsite team.
• Provide end-user support.

Kenntnisse

Technical interest / knowledge

Problem-solving skills

Coach and support skills

End-user support

Tools

Microsoft products

Apple products

Jobbeschreibung

Overview

Job Description

We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest / knowledge (training will be provided), excellent problem-solving skills, and the ability to deliver high-quality support to ensure customer satisfaction.

Our client provides technical support and digital services for a leading luxury automotive brand. They combine cutting-edge innovation with a strong commitment to employee growth and development—ensuring every team member has the opportunity to thrive while supporting a prestigious global brand.

What will you do?

• Manage team performance and ensure SLAs and KPIs are met
• Coach and support the onsite team
• Maintain applications, operating systems, and PC components (hardware)
• Resolve incidents within the scope of the SLA
• Handle software staging (preparation, installation, configuration)
• Support logistics, warehouse management, and delivery services
• Provide end-user support
• Promote continuous improvement and transformation

Candidate profile

• Valid Class B driving licence (mandatory)
• Willingness to travel locally between Munich and Nurnberg
• C1 level German and English language skills
• Experience with workplace and software / OS installations and support
• Knowledge of Microsoft and Apple products
• Previous experience in a team leadership role (desirable)
• Experience in performance and attrition management (desirable)
• Coaching and feedback skills

Employer offers

• Varied tasks with opportunities to contribute your own ideas
• Comprehensive training platform for soft and hard skills, plus coaching and mental health programmes
• Daily interaction with a large listed company in the automotive manufacturing industry