German Speaking Technical 2nd Level Support Engineer ITSM

Matrix42; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading provider of digital workspace management solutions is seeking a 2nd Level Support Engineer to support customers in IT service management. Candidates should have relevant IT training, experience in IT support, and strong communication skills. The company offers flexible working hours, substantial vacation days, and various development opportunities, all within a supportive work environment.

Leistungen

Learning & Development Opportunities

30 days vacation

Bicycle leasing

Flexible working hours

Social Day for community service

Qualifikationen

• Completed IT training or a comparable qualification in the IT environment.
• Confident communication and ability to work in a team.
• Very good knowledge of current Microsoft operating systems, DNS, and AD.

Aufgaben

• Support customers in the ITSM environment and network management.
• Process incidents of customers; record and process IT tickets.
• Problem analysis and solution finding.

Kenntnisse

IT support experience

Teamwork

Communication skills

Knowledge of Microsoft operating systems

Fluency in German & English

Ausbildung

Completed IT training or a comparable qualification

Tools

Microsoft Azure

DNS and Active Directory

Jobbeschreibung

Your mission

• Support our customers in the ITSM environment and network management
• Processing of incidents of our customers; recording and processing of IT tickets
• Problem analysis and solution finding
• Administration of user accounts in various applications and devices
• Support of branch offices at home and abroad

Your profile

MUST HAVES

• Completed IT training or a comparable qualification in the IT environment
• (First) professional experience in IT support
• Confident communication and ability to work in a team
• Very good knowledge of current Microsoft operating systems, DNS and AD
• Knowledge of cloud services such as Microsoft Azure
• Fluency German & English

NICE TO HAVE

• Knowledge of network and Internet technologies and their protocols
• First knowledge in scripting such as PowerShell
• Experience in ITSM support

Why us?

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a 2nd Level Support Engineer at Matrix42, you will join a team of very resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The2nd Level IT support engineer assists both domestic and international clients.

Our Benefits

We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that remote work is part of everyday life. But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers:
•Learning & Development Opportunities- Up to 6 additional days off for personal or professional development
• OneSocial Day for you to assist in social settings or attend events that help improve our environment
• Bicycle leasing, the contract, and insurance will run through us
• The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus
•And many more... ask us about it!

Your contact person

Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the"APPLY NOW" button. If you have any questions, please do not hesitate to contactDiane Djongoue.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
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