German-Speaking Pandora Customer Experts

Teleperformance Greece; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A customer service outsourcing company is seeking Customer Support Representatives fluent in German to join their team. Responsibilities include assisting customers with inquiries via calls, emails, and chat. Ideal candidates should have excellent communication skills and previous experience in customer support is advantageous. The company offers relocation support, competitive salary, and opportunities for professional growth.

Leistungen

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Professional growth opportunities

Social responsibility initiatives

Qualifikationen

• Excellent command of German language skills required.
• Good knowledge of English is a plus.
• Experience in customer support will be considered as an advantage.

Aufgaben

• Handle calls, emails, and chat in German.
• Respond to pricing and product inquiries.
• Provide promotion support as a brand ambassador.
• Address account and billing issues.
• Upsell and troubleshoot orders.

Kenntnisse

Excellent command of German

Good knowledge of English

Great communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Ability to multitask

Strong interpersonal skills

Experience in customer support

Positive attitude

Jobbeschreibung

Overview

Ready to give a voice to people's loves? Join our Customer Experts team for Pandora, the world's most loved jewellery brand. Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world's top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team. Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people's loves, join our team!

What you will do :

• Handle calls, emails and chat with a sense in German
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring :

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when / if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more!

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