German Speaking IT Support Agent - Tech | Work In Greece - Paid Relocation Pack

Mercier Consultancy MD; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A tech consultancy firm is seeking a German Speaking IT Support Agent to provide exceptional support for German-speaking clients. You will troubleshoot technical issues and communicate solutions effectively. This role offers a competitive monthly salary, fully paid relocation package to Greece, and the chance to work in a dynamic environment. Prior experience in IT support is preferred, and fluency in German is essential, with a commitment to delivering excellent customer service.

Leistungen

Competitive Monthly Salary

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Qualifikationen

• Fluency in German is essential; English knowledge is a plus.
• Prior experience in IT support is preferred.
• Strong analytical skills to resolve technical issues.

Aufgaben

• Provide outstanding IT support to German-speaking clients.
• Troubleshoot and resolve technical issues promptly.
• Communicate complex technical concepts clearly to customers.

Kenntnisse

Fluency in German

Strong troubleshooting skills

Excellent communication skills

Ability to work independently

Tools

Support software

Jobbeschreibung

Overview

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking IT Support Agent with a focus on technology, offering paid relocation to Greece. This role presents an exciting opportunity for tech enthusiasts who enjoy helping clients navigate technical challenges. As an IT Support Agent, you will be responsible for providing exceptional support and solutions to our German-speaking customers, ensuring their satisfaction and promoting a positive user experience.

Responsibilities

• Provide outstanding IT support to German-speaking clients through various channels including phone, email, and live chat
• Troubleshoot and resolve technical issues related to our products and services promptly and efficiently
• Communicate complex technical concepts in a clear and understandable manner to customers
• Document customer inquiries and solutions accurately in our support database
• Collaborate with technical teams to escalate and resolve more complex issues as required
• Stay updated on product features and IT technologies to enhance the support experience

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus
• Prior experience in an IT support or technical support role is preferred
• Strong troubleshooting and analytical skills with the ability to resolve technical issues effectively
• Excellent communication skills to engage effectively with customers
• Proficiency with support software and tools is advantageous
• Ability to work independently in a remote environment while being part of a collaborative team
• A passion for technology and a commitment to delivering excellent customer service

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..