German-Speaking Financial Customer Experts

Teleperformance Greece; Berlin; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading customer support company is looking for customer experts to join their team in Germany. The ideal candidate will possess fluency in German and proficiency in English, with prior experience in customer support being a plus. Responsibilities include providing seamless customer service through various communication channels and resolving client inquiries professionally. The role includes competitive compensation, relocation assistance to Greece, and various growth opportunities within an inclusive environment.

Leistungen

Competitive monthly salary + 2 extra salaries per year

Referral Program with bonuses

Health care benefits

Free online Greek language courses

Full training by certified instructors

Professional growth opportunities

Great working environment with relaxation areas

Special events and community initiatives

Qualifikationen

• Fluency in German and good English required.
• Work experience in customer support is a plus.
• Interest in digital banking and payment solutions desired.

Aufgaben

• Be the primary point of contact for customer inquiries.
• Utilize phone, email, and chat to provide support.
• Resolve issues efficiently and strive for excellence in service.

Kenntnisse

Fluency in German

Very good use of English

Exceptional communication skills

Soft skills

Tech savviness

Problem-solving mentality

Learning agility

Flexibility in fast-paced environments

Jobbeschreibung

Are you an avid fintech enthusiast with great communication skills? Join our Customer Experts team and support people for financial, banking and money transfer services

Do you follow all the latest developments in banking and online payment solutions? Grab the opportunity and join our Customer Care team in Greece!

We collaborate with some of the world’s top companies offering money transfer & financial services, cloud-based banking services, digital payments fintech pioneers, that trust our people for delivering exceptional customer experience!

If you share our values of collaboration, transparency, integrity and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid.

What you will do :

• Be the primary point of contact for customer and client requests
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Provide daily support and consult clients on best practices about their business
• Respond to customer inquiries about our client’s new and existing services and solutions, as well as complaints - always in a professional manner
• Resolve issues as they arise - timely and efficiently
• Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
• Be committed to meeting both personal goals and team targets

What you will bring :

• Fluency in German
• Very good use of English - both in written and spoken language
• Work experience in a customer support role is a plus
• An interest in digital banking and payment solutions is desired
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• Flexibility in adapting to a fast-paced environment

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process ( -all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

Find out more!