German-speaking Customer Support Agent for Lisbon

The lemon Consulting; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer service company is seeking a Customer Support Agent in Munich. The role involves communicating with customers through multiple channels and ensuring their satisfaction. Candidates should be native or fluent in German and proficient in English. This position offers an excellent remuneration package, meal and transportation allowances, private health insurance, and opportunities for professional growth in a dynamic team environment.

Leistungen

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation assistance

Qualifikationen

• Fluent in German, both orally and in writing.
• Excellent writing and verbal communication skills for technical simplification.
• Ability to adapt and remain calm under pressure.

Aufgaben

• Communicate with customers using various channels.
• Ensure customer satisfaction through professional support.
• Handle complaints and provide timely solutions.

Kenntnisse

German (native/fluent)

English (at least B2 level)

Excellent communication skills

Resourcefulness

Stress resilience

Jobbeschreibung

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re‑assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job‑related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non‑technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 8 AM and 12 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!