German Speaking Customer Service Representative - Porto

Cross Border Talents; Bremen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service company is seeking a German Speaking Customer Service Representative for an on-site role in Porto. You will handle customer inquiries via phone, email, or chat, providing accurate information and ensuring high customer satisfaction. The ideal candidate should have a C2 level in German, be customer-oriented, and possess strong communication skills. This position offers a performance bonus and relocation support.

Leistungen

€200 per month performance bonus

Welcome bonus

Relocation Support

Qualifikationen

• C2 level German proficiency is mandatory for this role.
• Good command of English is required.
• Strong communication and problem-solving skills are essential.

Aufgaben

• Handle customer inquiries via phone, email, or chat in German.
• Provide accurate information and resolve issues in a timely manner.
• Maintain a high level of customer satisfaction.

Kenntnisse

German C2 level

Good level of English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Availability for rotative shifts

Jobbeschreibung

German Speaking Customer Service Representative...

German SpeakingCustomer Service Representative - Porto (On-site)

Location: Porto, Portugal
Work Model: Onsite

Working Hours

• Monday to Sunday: 06:00 – 21:00 (Rotative shifts)
• 2 rotative days off

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality support to customers, handling inquiries efficiently, and ensuring a positive customer experience in German. No prior experience needed.

Responsibilities

• Handle customer inquiries via phone, email, or chat in German
• Provide accurate information and resolve issues in a timely manner
• Maintain a high level of customer satisfactionDocument interactions and follow internal procedures
• Collaborate with internal teams when necessary

Requirements

• German C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotative shifts
• €200 per month performance bonus
• Welcome bonus
• Relocation Support (details will be shared in the upcoming step)