German-Speaking Customer Experts for Imperial Brands

Teleperformance Greece; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading multinational customer service provider in Berlin is seeking German-speaking customer experts to assist customers with new products from Imperial Brands. The role involves managing various customer communications, providing assistance, and ensuring excellent service delivery. Candidates should have a high school diploma and proficiency in German and English. The company offers competitive salaries, relocation support, and opportunities for career advancement, fostering a diverse work environment.

Leistungen

Complete relocation support

Competitive monthly salary + 2 extra salaries per year

Healthcare discounts and benefits

Fully remunerated training by certified instructors

Free online Greek language courses

State-of-the-art premises

Special events and community initiatives

Qualifikationen

• Excellent knowledge of German (both verbal and written).
• Good English language skills.
• Computer literacy (MS Windows, Internet applications).
• Previous working experience in a similar customer service position is advantageous.

Aufgaben

• Handle incoming calls, chat, social media, and email communications.
• Resolve customer inquiries and provide support on technical issues.
• Provide advice about products via outbound calls.
• Guide customers for purchases through the online store.
• Stay updated on new products and marketing initiatives.
• Provide excellent customer experience.

Kenntnisse

German language proficiency (verbal and written)

Good English language skills

Computer literacy (MS Windows, Internet applications)

Positive mindset

Pleasant personality

Ausbildung

High school diploma or equivalent

Jobbeschreibung

German-Speaking Customer Experts for Imperial Brands Teleperformance Greece•Berlin, DE

Join our Imperial Brands Customer Experts team and assist customers with the brand's new generation of products

TP in Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu™, PULZE & iD.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Job Description

• Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu™, PULZE & iD
• Resolve customer inquiries, provide support on technical issues, as well as product information
• Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu™, PULZE & iD products
• Guide customers for purchases through the online store
• Stay up to date on new products, marketing initiatives, and policy/regulatory changes
• Provide excellent customer experience

Prerequisites

• High school diploma or equivalent
• Excellent knowledge of German (both verbal and written)
• Good English language skills
• Computer literacy (MS Windows, Internet applications, etc.)
• A positive mindset and pleasant personality
• Willingness to train and learn new skills, integrity, and passion for learning
• Accountability when handling sensitive information
• Previous working experience in a similar customer service position will be considered as an advantage

What we offer:

• Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Healthcare discounts and benefits - extra private healthcare benefits on top of standard public insurance
• Fully remunerated training by certified instructors
• A career path within a company of more than 12.000 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more!

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