German Customer Support Specialist

LJ Global Horizon; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading customer support service provider is seeking a German Customer Support Specialist to join their team in Lisbon. The role requires fluent German and English, with responsibilities including supporting customers through various channels and maintaining case records. Relocation assistance is provided to successful candidates.

Leistungen

Relocation support (bureaucracy & housing assistance)

Shuttle service for midnight shifts

International work environment

Career growth & training opportunities

Qualifikationen

• Must be fluent in German at a native level and have at least B2 proficiency in English.
• Strong communication and problem-solving skills are essential.
• Must have a customer-oriented mindset and be available to work on-site in Lisbon.

Aufgaben

• Support German-speaking customers via phone, email, and chat.
• Provide clear solutions with professionalism and empathy.
• Maintain accurate case records and follow-ups.
• Collaborate with international colleagues.

Kenntnisse

German C2 / native

English B2+

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Jobbeschreibung

Overview

German Customer Support Specialist - Relocate to Lisbon!

Location

Alcântara, Lisbon, Portugal (on-site)

Start Date

29 September 2025

Contract

Full-time, Permanent

Working Hours

Rotative shifts (Mon-Sun, 08:00-00:00)

Relocation Bonus

2,500 gross (from abroad) / 1,500 (within Portugal, 100km+)

Responsibilities

• Support German-speaking customers via phone, email & chat
• Provide clear solutions with professionalism & empathy
• Maintain accurate case records & follow-ups
• Collaborate with international colleagues

Requirements

• German C2 / native, English B2+
• Strong communication & problem-solving skills
• Customer-oriented mindset
• On-site availability in Lisbon

Benefits

• Relocation support (bureaucracy & housing assistance)
• Shuttle service for midnight shifts
• International work environment
• Career growth & training opportunities