German Customer Support Representative | Lisbon or Porto | On-site

Cross Border Talents; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An international recruitment agency is looking for German-speaking Customer Support Representatives for a project based in Portugal. In this role, you will assist customers via phone, email, or chat, providing accurate information and resolving issues with empathy. Candidates should have a C1/C2 level in German and B1 or higher in English. The position offers competitive salary, paid training, meal allowance, and opportunities for career growth.

Leistungen

Competitive salary package

Paid training

Meal allowance

Career growth opportunities

Qualifikationen

• Fluent in German with a C1/C2 level for effective customer assistance.
• Basic proficiency in English (B1) for communication.
• Ability to work with modern CRM tools.

Aufgaben

• Assist customers via phone, email, or chat.
• Resolve issues efficiently while providing accurate information.
• Document interactions clearly and meet service quality KPIs.

Kenntnisse

German C1/C2 level

English B1 or higher

Strong communication skills

Problem-solving skills

Jobbeschreibung

We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment.

As a Customer Support Representative, you will assist customers via phone, email, or chat, providing accurate information and resolving issues efficiently. You will work with modern CRM tools and follow established quality and performance standards.

What you will do:

• Handle inbound customer inquiries in German
• Provide solutions with empathy and professionalism
• Document interactions clearly and accurately
• Meet service quality and productivity KPIs

What we are looking for:

• German C1/C2 level
• English B1 or higher
• Strong communication and problem-solving skills
• EU passport or valid residence permit in Portugal

What we offer:

• Competitive salary package
• Paid training
• Meal allowance and benefits
• Career growth opportunities