German Customer Support - Remote from Greece

PlanetJobs; Essen; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency in Germany is seeking customer support representatives to assist clients with product inquiries and technical issues. Candidates should possess excellent communication skills in both German and English, with a strong focus on customer satisfaction. The role offers comprehensive relocation support, competitive salaries, and professional growth opportunities in a modern working environment.

Leistungen

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online language courses

Great working environment with relaxing break areas

Qualifikationen

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Experience in customer support or technical support roles will be appreciated.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products.
• Troubleshooting technical issues.
• Processing warranty claims, repairs, and replacements.
• Maintaining high customer satisfaction.

Kenntnisse

Communication skills in German

Communication skills in English

Technical troubleshooting

Attention to detail

Problem-solving skills

Jobbeschreibung

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support: Flights, accommodation & housing assistance, all at no cost to you.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.