German customer service agent in lisbon

Cross Border Talents; München; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A dynamic recruitment agency is seeking motivated German-speaking Customer Service Agents for their team in Lisbon. The role involves providing high-quality support to sellers, requiring excellent communication skills and a proactive mindset. Ideal candidates will have at least 1 year of experience in customer service. Relocation support and a welcome bonus of €3,000 are offered.

Leistungen

Welcome Bonus: 3,000

Relocation support

Opportunity to grow in a multinational environment

Qualifikationen

• Minimum 1 year of experience in customer service or support.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance.

Aufgaben

• Handle customer inquiries and provide support via phone, email, and chat.
• Proactively assist sellers with account management and telesales.
• Influence seller success through effective communication.
• Work within a fast-paced environment while meeting performance targets.

Kenntnisse

Fluent in German (C1+)

Good command of English (B2+)

Strong sales awareness

Excellent problem-solving skills

Excellent interpersonal skills

Excellent communication skills

Jobbeschreibung

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Client:

Cross Border Talents

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3252207192f7

Job Views:

2

Posted:

24.08.2025

Expiry Date:

08.10.2025

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Job Description:

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales-aware mindset and excellent communication skills.

Key Responsibilities

Handle customer inquiries and provide professional support via phone, email, and chat.

Proactively assist sellers with account management, telesales, and business development-related topics.

Influence seller success through effective communication and solution-oriented support.

Work within a fast-paced environment while meeting performance targets and service quality standards.

Collaborate with other departments to resolve escalated issues efficiently.

Requirements

Fluent in German (C1+) and good command of English (B2+).

Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).

Strong sales awareness with the ability to influence and guide sellers (mandatory).

Excellent problem-solving, interpersonal, and communication skills.

Flexibility to work in rotating shifts and weekends.

Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

Initially: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)

Days off: 2 rotative days per week

At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

Welcome Bonus: 3,000

Relocation support (if applicable)

Opportunity to grow in a multinational and dynamic work environment