Field Coach Trainer (m / f / d) - Munich

Tiffany & Co.; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A luxury retail brand based in Munich is seeking an experienced Training and Development Manager to enhance the performance of the sales team. This role requires strong leadership and coaching skills, with a focus on developing individual capabilities and facilitating effective onboarding processes for new hires. The ideal candidate will have significant experience in the luxury sector, empowering team collaboration, and a commitment to excellence. This position includes benefits such as training opportunities and employee discounts.

Leistungen

Training and development opportunities

Retirement plan and life insurance

Employee discounts

Home Office two days a week

Qualifikationen

• 5 years of training & development experience in luxury service industry.
• Proven retail leadership experience.
• Ability to empower teams and hold self accountable.

Aufgaben

• Monitor client interactions and evaluate behaviors against standards.
• Create and execute individual coaching plans for staff.
• Organize onboarding and training for new hires.

Kenntnisse

Training & development experience

Retail Leadership

Effective coaching approach

Strong facilitation skills

Interpersonal skills

Communication skills

Jobbeschreibung

Responsibilities

Gap analysis

• Monitor and observe daily client interactions on the sales floor.
• Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client promise.
• Partner with store leaders to identify store opportunities through sales dashboards, Mystery Shopping and NPS scores.

Elaboration of a Coaching Plan

• Share feedback with Retail Learning and Store Managers and agree on an individual coaching plan to improve ensurebrand behaviors are demonstrated on the sales floors.
• Create a store learning and coaching action plan with individual targets and a timeline.

Execution of the Coaching Plan

• Monitor and coach the sales team on the individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).
• Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
• Thanks to a close monitoring the collaborators, support the yearly performance review process of the teams.
• Track coaching conversations, update training records.
• Partner with store leadership and retail learning manager to structure learning paths of collaborators incl. regional training sessions, peer mentorship programs, employee experiences etc.

Onboarding ofnewcomers

• Organize and / or facilitate inspiring & impactful in-store on-boarding / induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee.
• Establish clear instore follow up to ensure adaption and proficiency in all retail tools.
• Follow up on a regular basis on progresses and gaps within this special audience.

Support of the Retail Learning Manager

• Organize and / or facilitate classroom trainings for the retail teams.
• Contribute to the evaluation of the store and give feedback to the Retail Learning Manager to help him / her plan supportive actions towards a store and its management team.

Support of the EMEA Retail Leaning Community

As part of the Retail Learning Community, you will be contributing to the conversations through feedbacks and sharing good practices.

YOUR QUALIFICATIONS :

• 5 years of training & development experience (luxury brand or luxury service industry)
• Retail Leadership experience
• Proven track record with an effective coaching approach
• Strong facilitation, communication, and interpersonal skills
• Empowers team and holds self & others accountable.
• Instills confidence in the capacity to succeed.
• Fosters a learning environment and mindset.
• Embraces challenges and encourages others to do so.
• Confident in taking initiative and identifying the appropriate course of action.
• Ability to interact with all levels of employees and diverse teams.
• Willingness to work evenings and weekends.
• Willingness to travel as needed

Our Benefits

• Training and development opportunities within the world's largest luxury group LVMH
• An interesting job within an exciting international luxury brand
• Great benefits like our retirement plan and life insurance, Wellpass
• Attractive employee discounts
• Welcome & onboarding training
• Two days of Home Office a week