Engineering Lead - Backoffice Support Team (m/f/d)

Raisin GmbH; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading financial technology company in Berlin is looking for an experienced team leader for their Backoffice Support Team. The ideal candidate will have significant experience in backend software engineering and a strong focus on management in a remote setup. Responsibilities include overseeing the full delivery cycle of projects, fostering team collaboration and ensuring code quality. The company offers flexible working conditions, employee development budgets, and various employee benefits including language learning and health support.

Leistungen

Employee Development Budget of €2,000

Flexible working hours

30 vacation days

Company pension scheme

Snacks and fresh fruit at the office

Qualifikationen

• Minimum 2 years of people management experience in a remote setup.
• Strong hands-on experience as a Backend Software Engineer (min. 8 years).
• Comfortable managing software projects collaboratively.

Aufgaben

• Responsible for the full E2E delivery cycle from analysis to support.
• Champion in writing clean, maintainable, and efficient code.
• Drive the OKR process in collaboration with the Product Manager.

Kenntnisse

Leadership skills

Backend Software Engineering

Java (Spring Boot)

Python

AWS Services

Event-Driven Architectures

Communication skills

Ausbildung

University degree in Computer Science or related field

Tools

Zendesk

Kubernetes (K8S)

Jobbeschreibung

Team

The team is part of the “Base Tribe”, which consists of four teams that collaborate closely on the mission: to deliver core functionalities that enable seamless access and interaction with our financial products for customers and internal teams.

As a cross-functional team consisting of web, mobile, backend engineers and Zendesk administrators, the Backoffice Support Team builds, maintains four Zendesk instances and owns surrounding three services to integrate with the Zendesk. Additionally the team is responsible for the direct integration of Zendesk into multiple web portals.

The team owns the whole lifecycle from design and development through maintenance of the services at runtime. The team is responsible for the 24/7 runtime support of their services.

Your Team’s Stack

• Backend: Python (FastAPI), Java (Spring Boot), Kafka, AWS
• Web: TypeScript, ReactJS
• Mobile: TypeScript, React Native
• Zendesk (administration and JavaScript customization)

This is not a purely managerial role. You willactively contribute to code, guide technical decisions, and foster engineering excellence, while ensuring reliable delivery and 24/7 operational readiness of your team’s services.

One of the main tasks will be to lead the transition from manual configurations toConfiguration as a Code (CaaC)for the Zendesk instances.

Tech Stack

Check it here.

Your Responsibilities

• You are responsible for the full E2E delivery cycle, from requirements analysis, and effort estimation through design, implementation, QA, delivery, and support.
• You nurture an inspiring environment with open communication and a culture of trust.
• Champion in writing clean, maintainable, and efficient code across the team’s tech stack - Java, Python - adhering to best practices in software development. Implement new features and maintain existing codebases to ensure high performance and availability.
• You proactively resolve impediments and mitigate risks for your team.
• In case you need to escape delivery and team risks, you do this in a timely fashion, with a well-articulated solution/mitigation plan.
• You collaborate closely with your team’s Product Manager.
• You facilitate the team’s work on strategy and planning for the delivery.
• With the Product Manager, you drive the OKR process for your team: communication of objectives, Key result definition, team commitment, and pairing OKRs with individual target agreements for your engineers.
• You recruit, hire, and onboard engineers into the team.
• You develop your engineers’ soft- and technical skill sets according to the company’s goals and needs.
• You craft agreements and individual development plans with every team member, aligned to the team's goals.
• You uncover training opportunities as well as provide coaching for your team.
• You recognize high performance and reward accomplishments; you act on low performance in a timely manner.
• You establish and keep strong performance standards for your direct reports.

Your Profile

• You have a university degree in Computer Science, Engineering, Information Systems, or related fields or equivalent practical experience.
• You bring at least 2 years of leadership/people management experience in a remote setup and have a strong focus on delivery.
• You have hands-on experience in technical platform transitions within a company.
• You have strong hands-on experience (min. 8 years) as a Backend Software Engineer and want to stay one of the main contributors to your team.
• You know how to manage software projects to a successful delivery in a collaborative fashion.
• You have up-to-date, in-depth knowledge of the software development lifecycle in modern Frontend and Backend.
• You need to feel comfortable in Java (Springboot) and Python technologies.
• You are comfortable with open code and architecture discussions.
• You bring experience with AWS Services, K8S, and Event-Driven architectures.
• Prior exposure to Zendesk administration or similar Ticketing platform integration is a strong plus.
• Very good communication skills; Fluency in English; German-language skills are a plus but not mandatory.

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 65 different nationalities.

You’ll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

Our Benefits

• Employee Development Budget of €2,000 and four full training days per year.
• Access to Babbel for continuous language learning.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.